Question about Kenmore Elite 45986 Front Load Washer

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Kenmore elite - dl error F11

Pretty common problem - look for a solution other than being patient with serive techs.

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"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

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Posted on Sep 18, 2010

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  • Jan 30, 2016 | Dryers

    2 Answers

    We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...


    The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

    If the washer starts to fill but the drum NEVER moves, your MCU is bad

    If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

    If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

    Thanks

    Aug 19, 2011 | Kenmore Front Load Washer

    1 Answer

    I have a kenmore elite smartwash quietPak9. I continue to get an F11 code and a dL code. What does this mean and can it be fixed?


    F11 Serial communication error
    Communication between the Central Control Unit (CCU) and the
    Motor Control Unit (MCU) cannot be sent correctly.
    Possible causes/procedure:
    1. Unplug washer or disconnect power.
    2. Check wire harness connections to the MCU, the motor, and
    Central Control Unit (CCU).
    3. Check the drive system for any worn or failed components.
    4. Plug in washer or reconnect power.
    5. Verify CCU operation by running a Diagnostic test or any
    cycle.
    6. Check the MCU by looking for operations of the drive motor.
    7. Check the drive motor for powered rotations.
    8. Check that the serial harness at the MCU is not mounted
    upside down. The wires should be to the left when facing the
    MCU connectors.
    F dl Door lock error
    A Door Lock Error occurs if the door cannot be locked. It will try to lock
    it six times before displaying the error code.
    Possible causes/procedure:
    ¦ Door lock mechanism is broken or removed from door.
    ¦ Door switch/lock unit failure.
    1. Unplug washer or disconnect power.
    2. Check door switch/lock unit.
    3. Check the wire harness connections to the door
    switch/lock unit and Central Control Unit (CCU).
    Your tech sheet is attached to the base panel.
    Use that tech sheet as a guide for diagnostics.

    Use this service manual to ID and exchange parts

    Jan 21, 2011 | Kenmore Washing Machines

    2 Answers

    I have a Kenmore Elite QuietPak 9 front loader and I am constantly trying to fix the washer with an error read of 11 F. I have to remove the lid and press some of the pink wires to fix it. Unfortunately,...


    Sounds like you have a bad soder on your board, pretty common with these. you can take the computer apart and re-soder it or buy a new computer. the new series of computers have stronger soder and dont brake like the older ones. I would call a tech out to do this though incase that isnt the problem so that if they buy a new board and it doesnt work, you wont be charged for it. off the top of my head you might be able to tape the ribbon in place if you cant soder it. much more low tech but might save you $200-$250. it seems to vibrate loose. good luck friend.

    Dec 05, 2009 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    Machine has dl f on the dash. what could it be.


    I believe its a Door Lock error. here is a great website to check out. According to this website it says you need to call Sears with the serial number in order to get the code, but the DL F code is pretty common with the door locking error.

    http://www.appliancefactoryparts.com/applianceshvac/help-center/fault-codes/fault-codes-washer.html#Sears

    Sep 13, 2009 | Kenmore Elite HE4 Electric Dryer

    1 Answer

    Kenmore elite washer f11 f14 and dl codes


    Replace the CCU it is your only choice. They do not make bandaids for washing machines. If you dont fix it you will just have a non working machine soon

    Mar 31, 2009 | Kenmore Washing Machines

    1 Answer

    What do i do when it says dl?


    usually when it is clicking when it fails and gives you an f11 error code. This means you have a fauly ccu board. it is a communication error between the computer and the door lock. I am 99% possitive you need a new controller.

    Jan 04, 2009 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    Kenmore Elite HE5t Washer Error Code F11


    F11 is a serial communication error. Communication between the main board and the motor control board is not being sent correctly. This could be a bad main board, motor control board or motor itself. The testing can get pretty involved. Try putting the machine in a self test mode and see if the error clears. Press Cancell, then by pressing the drain spin button once on the left side then move to the spin speed button the the right. Press this button until no-spin lights. Press the prewash button 4 times. C00 should appear in the display. Let it run it's tests, there will be 8 of them and end up on C08. If this doesn't work, it's best you wait for the service tech.

    Jan 03, 2009 | Washing Machines

    3 Answers

    I have a Kenmore Elite Quiet Pak 4 front load washer. I keep getting the DL and F11 error. The door is locked and won't open and the cycle will not continue. I can hear a small clicking noise in the...


    f11 eror is a serial coommunication error check the harness wirinbg tio the motor and cpu unit
    check the drive system for worn part
    check mcu motor the dl error fial code is for door lock error it will try to lock 6 times before error code is displayed that is the issue see repair clinic.com for help hope that helps

    Dec 01, 2008 | Kenmore Elite 45986 Front Load Washer

    2 Answers

    HELP!!


    We've had this problem for about a yr when i finally firgured out how to correct it.
    the problem is that the circuit board is attached to the washer, when it starts to shake it causes the connections to loosen and theats the fault code you get.
    How I fixed this was to suspend the circuit from a bungie strap this will allow the washer to shake all it wants and the circuit board is stable, connections stay tight andwasher works fine, after 6 months not one error code at all

    Aug 24, 2008 | Kenmore Elite 45986 Front Load Washer

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