Odds are you may have a dirty or loose connection in the bay, worst case scenario you may have to reformat the HDD and reinstall, sometimes if the bay gets dirty and you continue to play the game, data is lost and it can corrupt the HDD information over time. Good news is it isn't likely that it's "Broken" try cleaning the bay connection, if the ps2 reads the HDD but still doesen't play FFXI you can try formatting and reinstalling.
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The expansion bay is a 3.5" bay designed to house a harddrive and network adaptor for use with certain online games. You need to buy the Playstation Hard Disk Drive accessory if you have a PS@ with one of these expansion bays and would like to use the features it offers, although online play functions and the overall online gaming experience via the PS may be limited given the age of the console and most gamer's migration to newer, different consoles.
You cannot access hidden files on your xbox 360. What you do is go to MY XBOX > GAME LIBRARY> COLLECTIONS> ALL GAMES> FINAL FANTASY XI> DELETE. Doing this will delete all the game files for Final Fantasy XI.