Question about Mitsubishi WS-65809 65" Rear Projection Television

2 Answers

No Audio The Tv has no sound from it's speakers. Now, close captioning is always on despite having turned it off via the menu. Audio out still works. Is there anything that can be done to fix TV's audio or permanently disable close captioning

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  • plogra Apr 07, 2008

    Here is my set-up. Cable comes into High-def cable box. From cable box: coax to antena A; component video and RCA audio out to DTV; digital audio out to surround amplifier.
    This is what I get with close captioning (CC) turned off:
    Antena A: picture, no sound, no CC;
    DTV: picture, no sound, CC on;
    Surround amplifier: audio works, CC on.
    SAP or TEXT is off.

  • plogra Apr 07, 2008

    Here is my set-up. Cable comes into High-def cable box. From cable box: coax to antena A; component video and RCA audio out to DTV; digital audio out to surround amplifier.
    This is what I get with close captioning (CC) turned off:
    Antena A: picture, no sound, no CC;
    DTV: picture, no sound, CC on;
    Surround amplifier: audio works, CC on.

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2 Answers

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Does the problem happen with all the inputs? Have you tried coax (cable) and RCA audio? Go through the menu on the TV fully and look at the audio channel options, make sure you don't have SAP or TEXT turned on.

Posted on Apr 01, 2008

  • Dean Joly
    Dean Joly Apr 07, 2008

    You cable box seems to be set to output it's sound only on the digital connection. Try switching it to a Surround or stereo mode, you should get sound on your TV, but you may lose it on the receiver. My dish receiver works this way, when I turn on the optical output I lose analog sound and vice-versa.

  • Dean Joly
    Dean Joly Apr 07, 2008

    Look through the settings in the menu of your cable box for the audio sub-menu and try different settings, try changing it to analog if that is an option. Your cabling seems to be corrent but you box is only outputting digital sound.

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There might be a possibility that you have enable the external speakers.
If that is not the case, your audio amplifier IC could be defective.

Posted on Apr 01, 2008

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1 Answer

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Could be a sound problem in the set but first:

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You can download the user manual here.
http://www.retrevo.com/support/Toshiba-57H84-TVs-manual/id/311ag813/t/2/
The closed caption feature has two options:
• Captions—An on-screen display of the dialogue, narration, and sound effects of TV programs and videos that are closed captioned (usually marked as “CC” in TV listings).
• Text—An on-screen display of information not related to the current program, such as weather or stock data (when provided by individual stations).
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1 Answer

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Determine if closed captioning is available on the program that you've selected. In your program guide, the letters "CC" should appear at the end of the description.
Locate the closed captioning option on your remote. Some remotes have a "CC" button that you simply need to push to activate closed captioning
Locate the closed captioning option in your television's menu if there is no "CC" button on your remote. To do this, push the "menu" button on the remote control. The closed captioning option will probably be in the same section as the language function.
Set the closed captioning option to "on." Within several seconds, you should see the text appear on your screen.
To use closed captioning for DVDs, look for the "CC" label on the lower back section of the DVD case where it lists audio information. Turn on your TV's closed captioning and you should see the captioning like you do on a television program. Alternately, some DVDs include English subtitles that you can turn on in the setup/language menu of the DVD.
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1 Answer

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I've had this problem for a bit, it seems that there are two ways to turn off the closed captions.
1:Menu--->Preferences--->CC and Digital Audio Selectors. This displays the menu on the bottom of the screen with the choices of Closed Caption formats and digital audio. This is not the correct menu to be in. This turns off the CC as long as the TV is not turned off or the input is not changed. This is a temporarily either turns the CC on or off.
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For the record:
1. I'm aware I'm 2 years late on this, but I just want others to be able to solve this issue on their Toshiba. Don't worry, my Toshiba is the same age as yours
2. I've lost faith in Tech Support ages ago. I'm sorry that they were that incompetent.
3. Its ridiculous that there are two entirely different menus to alter the closed captions. Took me forever to figure this out.
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1 Answer

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