Question about Zebra 140Xi II Thermal Printer

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Label won't retract

Our printer is setup in the tear off mode, and up until recently, after the label printed we would tear it off and the media would retract about a quarter of an inch and be ready to print again. Well now after printing and tearing it off, it doesn't retract anymore, and we get a light on saying remove label.. Whats up with that? thanks

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It is possible that the "Present" sensor is dirty, mis-adjusted, or has failed.

Steve W
LazerTek, LLC


Posted on Jul 17, 2008

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1 Answer

How do i adjust the printer to the tear off position


Print a config label by holding the cancel button and powering on 15seconds. Check print mode = tear off. If it is in rewind mode the label stops under the print head and does not backfeed before printing. Tear off pushes the perf to the tear bar and backfeeds before printing.

Dec 19, 2012 | Zebra S4M Thermal Label Printer

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Zebra 90XiII - sometimes when adjusting the tear off position using the arrow keys. The printer (motor) doesn't move the label media in/out. When it does actually move the label media to the desired...


Print a configuration label and see if it is in the correct mode - tear off mode. If it is in rewind or peel off, then the label is not suppose to come out to the cut bar, but stop under the print head and not backup.
If you want it to align with the cut bar make sure that the driver is set for tear off with backup enabled. The printer driver in the software will override the printer setting and change it as soon as you send a print job.

Dec 02, 2010 | Zebra 90XI II Printer

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Why does the label wrap around the bar every other label I print?


possible becouse the tear off position stop the gap on the wrong spot and wen you cut the label, left some label with glue expose, and wen you send other print, the printer make the backfeed and the label go stuck on the white rollar.
go througt the setings to TEAR OFF, and ajust to the front or back, untill hav the best gap/label rest possition and cut proply. don't forget to save (press setup button twice)

May 10, 2010 | Zebra Z4Mplus Label Printer

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Zebra LP 2844 doesn't feed label all the way out for tearing off. When I print a label everything prints fine, however the last 1/4" or so is still left in the printer. Technically, it's like the printer...


Hi Brian,
When the last label printed is still under the printhead, that means the printer is in "rewind mode". There should be an option for "tear off" mode in the printer driver. This is the mode that pushes the last label printed out to the tear bar. The printer will then "backfeed" when printing the next label. Peel off mode is used if you want to print a label and have it "peeled" off the liner so that you can just pick up the label off the liner and apply it. That takes the rewind option to be installed.
Watch out though, if you are using a label software package, there might be a setting in the label format setup for "tear off" which usually overrides the settings in the printer.

Hope that helps !

May 06, 2010 | Zebra LP 2844 Thermal Printer

1 Answer

Zebra QL420 portable printer label gets misaligned frequently


There are two things to consider here: 1) Is the printer set to the correct media handling setting? Look in the manual for the terms BAR-SENSE and GAP-SENSE and make sure that you have sent the correct command to the printer. 2) There is a TOF or Top of Form setting that you can send to the printer to align the perforation of the labels with the tear bar. Look for the syntax in the manual, which is free for download at zebra.com, and make sure that your perfs line up with your tear bar.

Oct 19, 2009 | Zebra QL420 Thermal Printer

2 Answers

Zebra 105SE label material will not retract in prep for next Lab


The platen is the driving force for the label. the main drive belt runs all functions in the printer.
Is the back feed turn on in the printer? Check the setup.

Also if the print driver is set(doc/properties settings on print depending on software) to use pirnter settings, and the back feed is turned off in the printer, it will not backfeed.

Feb 24, 2009 | Zebra 105Se Thermal Printer

1 Answer

Zebra S600 printer


  1. Try just storing your labels in a cool dry place before using them. Peeling labels are usually a sign the glue is poor or weak.
  2. When tearing you labels off, feed them out before tearing them off, then hit the auto-align. See if that helps it.
  3. Try pushing a normal playing card under the metal cutter that tears the labels and pull it up and through the front to bend the blade slightly outward. This will hopefully allow the labels to pass underneath.

Jul 30, 2008 | Zebra Stripe S600 Thermal Label Printer

1 Answer

Trying to use a Zebra ZTC ZM400 with an AS400


I was having same issue printing from our AS400's as well.

Issues was resolved by installing latest Zebra ZM400 firmware.

We were on ver V53.16.3Z but upgrading to V53.16.4Z seems to have resolved it.

Good luck.

Jul 03, 2008 | Printers & Copiers

1 Answer

Label not advancing to tear-off perforation


Try this to have the printer auto-sense the size of the labels:
1. Make sure that printer power is off.
2. Press and hold the feed button.
3. Turn printer power on.
4. When the status light blinks, release
the feed button.
5. The printer advances the media to
measure and verify the length of
individual labels or tags. The printer
then prints a status summary and
remains in diagnostic dump mode.
6. To begin normal operation, tap the
feed button. The printer prints "out of
DUMP" and advances a label.

May 14, 2008 | Zebra LP 2844 Thermal Printer

1 Answer

Zebra 105SL label issues


I am surprised that you are using that sequence of buttons to solve this problem. I am pretty sure that they want you to go into the "Media Sensor Calibration" setup in the config menu. It is a bit more complicated than what you have described. I also believe that the size of the gap on two of your labels might be out of tolerance (they are usually 1/8" gaps between the labels). The black marks are a problem for the transmissive sensors. You may need to move the transmissive media gap sensor (remember it has two parts: upper and lower). I would usually setup mine for a place beyond the black mark so that you are looking at just the white paper.

To start out:
1. Load the backing of a 6" strip of media (no label attached).
2. Remove a ribbon (if you usually use one).
3. Close the printhead.
4. Press SETUP/EXIT and then NEXT/SAVE until "Media and Ribbon Calibrate" appears.
5. Press "+" to start the calibration procedure. You should see the "Load Backing" in the LCD Display. You already have the backing loaded so continue to the next step.
6. Press "+" to answer the message and the next screen should say, "Remove Ribbon". You have also removed the ribbon.
7. Press the "+" to continue. You should see the screen say, "Calibrating Please Wait". After the sensors are setup by the machine a new screen should appear, "Reload All".
8. Open the printhead, and move the labels until they are loaded correctly to print. Smooth out the ribbon and load it correctly.
9. Withe media and ribbon now loaded, press "+" to continue and the machine should say, "Media and Ribbon Calibrate".
10. Press the Setup/Exit button once. It should say, "Save Changes Permanent". Press Next/Save to finish the process.
11. Do a normal calibration of your stock and print a label.

You are done. The machine will run for the labels you have setup the sensors for. Unfortunately, you must do this for each of the media types. To automate this, you could run a Configuration listing, capture the settings you just created for each type of label. Take these to a programmer to have them send the setup to the machine before the job. This is beyond the scope of this type support to really help you.

May 13, 2008 | Zebra 105SL Thermal Label Printer

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