Question about Dell 924 All-in-One InkJet Printer

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Dell 924 Inkjet Printer False Paper Jam

I have a paper jam light on when there is no paper jam. I tried unplugging & replugging hitting #9, air cleaning the sensor area, & turning it upside down & gently shaking to disloge any loose paper. None of this works. Please help - I'm going crazy here!!

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  • cvind Apr 12, 2008

    Exact same problem here! Turn the printer on and printer almost immediately writes "paper stop" in its display. But there's no paper to be found anywhere.

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Got rid of my problem!

In an act of despair I started to poke around the inside of the printer with a wooden match. Especially I found a small black lever mentioned on a Dell web site (general paper jam help page) that could be pressed a little. It is placed just a little bit right of center behind the carriage and just above the roll that feeds the paper beneath the printer heads. I'm not sure if this was what finally did it, but now the paper jam problem has gone away.

Another thing I noticed is that my carriage is now moving to center when I open the top. When the paper jam error was present it always moved to the far left (so I could remove any jammed paper, I suspect).

Posted on Apr 12, 2008

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1 Answer

Non-existent paper jam


There is almost certainly an optical sensor somewhere that either has a tiny bit of paper or dust in it. Try blowing dust out of the insides of the printer with a shop vac set to blow air out. Also try disconnecting/reconnecting the optical sensors throughout the paper path of the printer. Only do these things with the printer disconnected from everything.

Nov 01, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

I had a paper jam. When I pulled the paper out


Hi,
Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
Also make sure that you have waited long enough for the printer to heat up before giving a print job.
Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..

Hope that helps!

Aug 27, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

"CLEAR THE CARIER JAM"


Hi,
Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
Also make sure that you have waited long enough for the printer to heat up before giving a print job.
Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..

Hope that helps!

PREM

May 23, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

I'm trying to replace black color cartridge, but get an error message: carrier jam How do I unjam it? Already did the unplug- check for paper jam and replug...no luck!


Remove all paper...(inspect closely for paper jammed way inside!)

also remove both ink cartriges, reinsert them one at a time carefully and properly....also double check the number code on the ink

the jam error could be either paper or cartriges confusing the printer. let me know if it works....k

Apr 19, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 924 will not pick up paper and paper jam light on - no jam


did you remove the plastic from the new cartridge?

If so you might just want to try another cartridge,

Mar 08, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 924 inkjet printer


remove all paper, open cover and see if you can see stuck paper.....never try to pull out backwards...try to pull out in direction of normal paper travel..if you absolutely have to pull out backwards unplug printer first and be gentle as to not break rollers or gear(s)

May 17, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Paper won't feed


Dell.com will chat with you on-line to help you toubleshoot that printer.

Mar 31, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell All-in-One 924 Ink Jet "phantom" paper jam


I had the same problem and it was really getting annoying. I opened it up and took out the ink cartridges and put them back in then I turned the thing off for about 10 minutes. Mainly so I wouldn't smash it out of anger. When I turned it back on I printed a test page and all was well. I don't know if this will work for you, it seems pretty random but you just never know. Good luck!

Jan 16, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Reading "paper Jam" but no jam-no paper to be found?


dell all-in-one 924 keeps giving message to clear paper jam. There is no paper in the printer HELP!!!!!

Oct 23, 2007 | Dell 924 All-in-One InkJet Printer

2 Answers

Paper jam


I used the cardboard backing from an 8x11 tablet; I pushed it into the paperholder; it pushed out a small bit of paper which could not be seen; behold, the paper jam was no longer. I paid a computer repairman $15 to do the same thing with a plastic sheet.

Mar 30, 2007 | Dell 924 All-in-One InkJet Printer

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