Question about Microsoft Zune JS8-00001 Digital Media Player

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I have a Black Zune 120 GB Digital Media Player. I have had it since December. Today was the very first time this happened, but it froze while watching a movie, then it powered down never to turn on again. I've had it on the charger for well over two hours and it still will not power on. What is the issue here?

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  • BK May 15, 2010

    The problem is already listed. If I need to relist the issue, please advise.



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Hi! Please try this, remove the battery of the unit and press the power button for 10secs. while the battery is removed. This should reset the media player's system. Put the battery again, turn it on and see how it goes. Sometimes its just a matter of resetting but if no luck on this, there may be a problem on the board itself. Lets just hope that it can be resolved by a reset. Hope this helps and have a good one!

Posted on May 15, 2010

  • BK May 15, 2010

    Thank you so much for your attempt at this. However, there is no battery to remove unless you are suggesting that I void my warranty by opening up the device. As long as it is under warranty, I am not at liberty to open the device. It isn't a simple battery such as in a cell phone or a GPS whereby I can slide off the back. Your thoughts?


  • dj_relly999
    dj_relly999 May 15, 2010

    Thanks for the clarification. Since it is covered with warranty I suggest that you take it in for service. Im pretty sure they will do the same, but let them do it so that the warranty will not be void.



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