Magtag Neptune w/ error ND, pump will drain tub but won't spin
I have a Maytag Neptune top loading machine. I can fill the tub with water and it will pump out all the water fine. But then it keeps cycling trying to pump out more water. After about 5 minutes of cycling it shows the code ND. It will not go into the spin cycle. I completely took the pump apart cleaned it out, although there was nothing to clean out. I blew into the pressure switch and could hear it click up to three times depending on how hard I blew. What is my next step?
The top link is for a service manual, the second link, bottom, is the same but in troubleshooting it addresses ND and what to do as part of troubleshooting and repair.
That error ND means No Drain. the drain pump is accessed from the back. the ND error code on a digital Neptune front load washer. The ND code means 'No Drain' and it is probably just something caught in the pump. I’ve seen where a coin can get in there and keep the pump from starting.
Some other items known to stop a Neptune pump: Rubber backing from a rug, rubber bands, bobbie pin, lens from a flashlight, tooth pick and a bra wire. Maybe you had something different in your pump? If so, please comment with what you discovered in your pump...
If you have a floor drain you should be able to drop the discharge hose to the floor and let gravity pull the water out so you can take the pump out and get a good look at it.
Also a word of advice to avoid wasting time. The pump is usually towards the front of the machine. www.servicematters.com/maytag_library/docs/16022808.pdf
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ND error code means no drain check the pump filter check the pump and check the drain line that goes from the oulet port coming out of the outter tub to the pump and also check the drain hose leaving the pump that goes out of your washer as well. If you have any further questions message me back I await your rely
The ND error code on a digital Neptune front load washer. The ND code means 'No Drain' and it is probably just something caught in the pump. Sometimes this is a early sign of the pump going out or a control board issue.
Is the Machine a FAV6800A or a FAV9800A? Do you want to DIY the fix? The nd error code = No Drain error code. You could have drain line clog, an issue with the drain pump or a stuck pressure switch.Do you hear the machines drain pump turn on and pump out water before entering lnto the spin cycle?Is there water left in the tub with the nd error code?If you can provide feedback on the questions above I will help guide through the troubleshooting steps. You will need the Service Manual to troubleshoot. The FAV6800AW/FAV9800AW Service Manual for reference. Sears Parts Direct for reference. Rich
Your in the FAV6800AW forum so I’ll assume your machine type is a FAV6800AW or FAV9800AW.I’m an owner of the FAV6800AW with some hands on experience with the machine. The ND error code equals No Drain.The microprocessor on the Control Board keeps track of the time needed to receive a Low/Mid Level fill indication from the pressure switch at the start of a tub drain cycle.If that time elapses and the pressure switch is signaling that the tub has watering remaining then you trigger the ND error code.Is the tub empty or is there standing water in the tub with the ND error code? If the wash tub is empty and you fail out of the wash cycle with the ND error code then I feel you have pressure switch failure, the pressure switch is signaling the Control Board incorrectly.We need to go into Service Mode “Board Input Test “ and check if the pressure switch is signaling a -1 with an empty tub (no water).If rhe pressure is signaling a -1 with an empty tub then the pressure switch is false signaling “Stuck Pressure Switch” you will error out in the wash cycle with the ND error code and the Pressure Switch will have to be replaced. If the wash tub has standing water in the tub with a ND error code to the console we need to check for a failed drain motor, a drain pump impeller jam/clog.We would go into Service Mode turn the drain pump and listen.Do we hear the drain pump turn on?If so will it pump out 5 gallons of water in about 25 seconds or less as my working FAV6800AW will do?Further troubleshooting will require a DVM to verify that 120VAC is applied to the drain pump,If we have 120VAC at the drain pump motor connections and we don’t hear it turn on we would need to remove the drain pump and check for failed motor or jammed impeller.If the drain pump turns on but we have slow drain out of the drain pump we could would need to remove the drain line from the Sump Cap to the inlet of the drain pump and check for restrictions and possible impeller damage to the drain pump. The question is do you just want know what the ND error code is? Do you want to DIY the repair? If not then it would be time to call in a repair service. Here is the FAV6800A/ FAV9800A Service Manual link. If your machine type is not a FAV6800AW or FAV9800AW then please disregard my post. Rich aka dh1200s
Hey Jerry, It’s a $1K machine and I feel fairly easy to work on…. But like most machines has its problems. Does the ND error code display after emptying the washer of water?If so I think you may have a stuck pressure switch.
Any other error codes? Take a read thru this post If you have a ND error code key into my trouble shooting comments of May 15, 2009 This forum member had clutch issues also that are comingled into the troubleshooting I don’t want to confuse you with your issue. Here is the Service Manual for reference. Sears Parts Direct for reference.
You can pump out the excess Tub water with this process from the Service Manual;
I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub. Enter Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00” Pressing the Delicates key will lock the lid. Now press the Presoak keythe drain pump will turn on. Stop with off button or hit the Presoak key. Post back with an update and if you want to put on your DIY hat… let me know. Good Luck Rich aka dh1200s
If anyhow the drain pump is blocked the spinning will be blocked. Check for a forrign object in the drain pump. If you can feel/hear it buzz (very quietly) while it should be pumping out it might be jammed up with something. That however is kind of rare with the angled tub the Neptune uses. Are you sure the machine is actually not pumping out, or is it possible its just turning off in the rinses? Reason I'm asking is the control will shut the machine down if its taking too long to fill up. Many times it will fill fine for the wash fill, but because the rinse takes twice the ammount of water it activates the system and shuts down while its half way filled. Look for a slow cold water fill for that problem.
Is the door locking in the spin? One very common problem on the older 3000 and 4000 series machines is the R11 resistor on the machine control board bruning out leaving the door lock inoperative. If the door won't lock, it won't spin. I do believe, however, the machine will still pump out. But many times what happens is the pump removes all the standing water, but without spinning everything in the tub stays soaked. The saturated clothing drains the water out and then leaves a few inches in the bottom of the tub.
If you have the newer style Neptune (with the control panel on the front of the machine) only the top paragraph applies. Thank you Sir, Have a nice day.
The drain pump is jammed or one of the drain hoses has a blockage. Unplug the machine from the wall and remove the drain hose where it connects to the plumbing under the sink/tub. Check the spigot for any blockage. Next remove the drum to pump hose from the drain pump and inspect it for any obstruction. Feel inside the drain pump and try to turn the impellar by hand. The pump should turn freely. If it does not turn freely, it is seized and has to be replaced.