Question about Canon PowerShot SD850 IS Digital Camera

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Canon PowerShot® SD850 IS

Our Cannon SD850 IS six months old. When you turn on the camera it says lens error, restart camera. We have changed the battery and tried turning it on a dozen times now but the lens appears to be stuck. The camera was not dropped or mishandled in any way. It has been kept in its padded case when not in use.

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  • woolsey Apr 21, 2008

    My camera also says lens error restart camera. It wasn't dropped.

  • yogadaddy Jun 05, 2008

    Same problem.  I didn't drop it or anything and it's only 6 months old.  The lens won't open and I get the same error message as everyone else.  One day I took a picture of the kitty and then turned it off, and the next time it wouldn't work.  I'm in India so I might just take it to a camera shop here it'll probably be cheap cause it's India

  • Anonymous Jun 24, 2008

    I have the same problem. I need help



    Duane

  • Anonymous Nov 25, 2008

    M lens won't go down and says error too.

  • gedasp Nov 29, 2008

    same problem here, camera wasn't dropped or anything and is about 6 months old.

  • Anonymous Dec 24, 2008

    Same exact thing - wondering what to do.

  • Anonymous Jan 10, 2009

    i have the same problem with the same camera it says lens error, restart camera

  • Anonymous Mar 14, 2009

    Me too!

  • wefriesen Mar 15, 2009

    I brought two of Canon SD850 cameras for my grandsons and one was used twice and the lens will not close. It says lens error. Sears store will not replace it because it was after 90 days. What can I do?

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  • 489 Answers

Hi

what you are seeing is a generic message that means there is some sort of problem with the lens, it could happen in many different ways such as sand or dirt in the lens gears.

If your camera is less than a year old, please call Canon and have them fix it under warranty!

If your camera is more than a year old and out of warranty, a couple solutions would be to either buy a defective camera online and make one good camera from the two if you can do that sort of thing yourself, or secondly have it repaired by somebody.

Don't bother trying to send the camera to Canon for repair out of warranty (though you can call them and verify what I'm about to say) because they will want $150+ to do the repair for you. Parts are not cheap to buy from them.

I know of one very affordable digital camera repair business... because I own it. The name is Darntoothysam com, feel free to check us out, we are on that big auction website also (I don't plug their name for free), our seller ID is 'darntoothysam'. If you Google "darntoothysam" you will find us.

We have your repair listed as a package in our store for about $70. This covers a new lens, and return shipping of your camera! We even give a 45 day warranty on parts and labor. If you think you can use us then please check us out, even if you need to ask more questions then please feel free to contact me.

Hope this helps,

Thomas
Darntoothysam com

Posted on Oct 15, 2008

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1 Answer

When you try to turn on camera you get a message saying lens error, restart camera


It shows that the System Control Section got faulty needs to be fixed technically, i advised to take it to the nearest cannon service center for assistance.
Good Luck

Dec 07, 2010 | Canon PowerShot SD850 IS Digital Camera

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My Canon PowerShot SD850 IS has a lens that is stuck in the extended position. I get a screen that says lens error, restart camera, but when I try to connect to the software, I get a screen on the computer...


Don't play around with that lens, you can do more damage to the camera and focus with some of the stuff people tell you to try. Your camera just needs to be serviced and you'll be working great again. The shop that specializes in service for the powershots is: camerasandparts.com They're amazing if you need a hand with one of these, that's all they deal with. They have your exact SD850 Lens Error, Restart Camera problem on their site. Good luck, they're the place for help with a powershot, best of luck with it.

Jun 23, 2010 | Canon PowerShot SD850 IS Digital Camera

1 Answer

When I try to turn on my Canon PowerShot SD850 IS, I keep seeing: Lens Error, restart camera. Is there anything I can do to fix it, or must it be replaced? Thanks so much!


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Feb 18, 2010 | Canon PowerShot SD850 IS Digital Camera

3 Answers

Canon SD 850 says lens error,


There could be a number of reasons for the lens error. ie. . sand in camera, impact damage etc. Typically the lens can be dissasembled and repaired by a competent camera repair technician. If you are certain that you did not damage the camera in any way I would send it back to canon for a warranty repair. If you however think you could have damaged it you are probably looking at around $100 to repair the camera. Hope this helps!

Jun 09, 2008 | Canon PowerShot SD850 IS Digital Camera

1 Answer

Well I dropped my Canon PowerShot® SD850 IS on the bathroom floor!


You need to take it to a camera shop for servicing, this is not something you're going to be able to solve at home

Mar 20, 2008 | Canon PowerShot SD850 IS Digital Camera

1 Answer

Lens will not close


Hi

Your camera is still under warranty, and what you are seeing is a generic message that means there is an error with the lens operation. Please call Canon and have them fix it for you for free!

For others who's cameras are not under warranty, you will need to have your lens repaired or replaced if you get the error messages mentioned above.

A couple solutions would be to either buy a defective camera online and make one good camera from the two if you can do that sort of thing yourself, or secondly have it repaired by somebody.

Don't bother trying to send the camera to Canon (though you can call them and verify what I'm about to say) because they will want $150+ to do the repair for you. Parts are not cheap to buy from them.

I know of one very affordable digital camera repair business... because I own it. The name is Darntoothysam, feel free to check us out, we are on that big auction website also (I don't plug their name for free), our seller ID is 'darntoothysam'. If you Google "darntoothysam" you will find us.

We have your repair listed as a package in our store for about $70. This covers a new lens, and return shipping of your camera! We even give a 45 day warranty on parts and labor. If you think you can use us then please check us out, even if you need to ask more questions then please feel free to contact me.

Hope this helps,

Thomas
Darntoothysam com

Feb 23, 2008 | Canon PowerShot SD850 IS Digital Camera

1 Answer

Lens will not close


Defective mechanism, a stucked mechanism is present. camcorder are smart it can detects error and shuts down itself for safety. earlier models dominoes the defect if the user is not quick enough to react when something goes wrong with the camera. You need professional service to fix it.

Nov 11, 2007 | Canon PowerShot SD850 IS Digital Camera

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