Question about DISH Network 311 DTV Receiver

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DVR won't turn on. TV screen is black

The Dish network DVR box wouldn't work. It seems it's not sending any message to the tv.

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Thank you! I checked all of the cables and outlets and something must have been lose! I got it to work!! :)

Posted on Sep 09, 2013

  • Michele Hopkins Sep 09, 2013

    Thank you! I checked all of the cables and outlets and something must have been lose! I got it to work!! :)

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This can be a variety of different things, ensure television is powered on, what color light do you see on the front of your DISH Network 311 receiver? The green light is the one you should be seeing if the receiver is in fact powered on. If the light is not on even after pressing the power button on both the remote & the receiver, then I would recommend checking the source from which the receiver is plugged in, is it plugged directly into a electrical outlet on your wall, or is it plugged into a power strip? If wall outlet, perhaps try a different outlet and see if that makes a difference, if it's plugged into a power strip or surge protector unplug from wall and unplug receiver from strip for 30 seconds and reconnect checking to see if issue has been resolved. While checking these things, I would also recommend double checking to ensure nothing may have become disconnected and that all cables are connected from the back of your receiver to the back of your tv and to the wall and they are hand tight. I hope this helps, if the issue is still not resolved please feel free to contact me directly or you can call our technical support team for further assistance @ 1-800-333-3474. My direct e-mail is Kirstie.Filosa@dishnetwork.com.
-Kirstie DISH Network

Posted on Jan 30, 2011

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