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Dell 962 all-in-one printer no power light. Bars Appear on Display Panel. I removed the power bar and unplugged for 5 minutes. Still have same problem.

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  • Leroy Elliott
    Leroy Elliott May 14, 2010

    Throw it away.

  • jrand1970 May 16, 2010

    Printer under warranty?

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  • Expert
  • 70 Answers

Try another cable

Posted on Jun 02, 2010

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When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Cannot print over network on Dell AIO 962 using Dell 3300 wireless print adapter. Previously had no problem printing over the network, but for some reason my linksys WRT54G router reset to defaults so I...


    Dell 3300 Wireless Printer adapter has always been a hard nut to crack. To begin with, completely remove the printer drivers from your computer using the utility http://ftp.us.dell.com/printer/R166248.zip .Then download and save the latest version of your printer drivers and the wireless adapter utility from the support website. Use this file for the installation rather than the CD that was shipped along with the printer. Use the link: http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&os=WW1&osl=en&catid=&impid=&SystemID=PRN_ALL_A962 . Reset the wireless printer adapter by disconnecting all cables, pressing and holding the Reset button at the back of the adapter using a paper clip for almost 10 seconds and plugging in the power cord back in while the reset button is still pressed. All lights will flash for a while and then the wireless light will go stable. Now follow the steps to install your printer and adapter described in the link: http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&dl=false&l=en&s=dhs&docid=756E3AC8B96309EDE040AE0AB8E10ABF&doclang=en

    Thanks,
    Abhishek

    Oct 15, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Scanning picture using dell all in one 962


    hi

    try to do a flee power of the printer

    check wether things are working or not after this .

    if it doesnot work then try to uninstall and reinstall the system ....

    Jul 22, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Dell Photo 926 all-in-one will not print test page


    unplug from the computer ,unplug from the wall , wait a little bit then plug into the wall and see if it comes out of the lockup, if it don't there is a problem internally on the printer

    Oct 09, 2008 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    DELL 962 PRINTER. WHILE PRINTING PAPER GOT JAM.


    Paper was got stuck in the roller. Removed the paper and tested printer working fone.

    Sep 17, 2008 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Printer


    Did you try uninstalling and reinstalling? Sometimes that's best.

    Jun 15, 2008 | Dell 962 Photo All-In-One InkJet Printer

    2 Answers

    Dell 962 AIO Is Not Recognized As A Scanner


    I contacted Dell Techical Support and they connecting to my system where they ran a cleanup utility (I think it deleted all the printer drivers) and then we downloaded the latest drivers and reinstalled the printer. At first it didn't appear to work correctly, but upon rebooting the system the printer was working correctly - scanner included. At the moment, all is well.

    May 27, 2008 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Dell 962 all in one printer


    the yellow blinkin exclaimation point is usually an indication that there is a printer cartridge problem. It usually means the ink is low.

    Mar 08, 2008 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Doesn't appear


    It should be there. Or try to reinstall the software and restart your system. what OS do you have?

    Nov 30, 2007 | Dell 962 Photo All-In-One InkJet Printer

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