Question about Lexmark X5495 Printer

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Carrier jam when i go to print something my printer comes up with a carrier jam and will not print wat i am wanting to print. it does this in the other functions as well

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Raise the scanner unit and check the length of the cartridge carrier path for any foreign objects or anything blocking the free motion of the unit. Make sure that the cartridge carrier lids are closed. Then lower the scanner unit and press the button with the check mark. (page 173 of the manual)

Now try to print. If the error persists, there is either still something not in place, blocking the unit from moving freely or it needs service.

I hope this works.

Cindy Wells
(some of the printers have a guide strip behind the carrier that can come out of the carrier but I'm not sure this unit has that. If it is present, press it down and let it up in the guides (sometimes you have to move it forward and back as well).)

Posted on May 14, 2010

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Remove the printer cartridge and check for any jams. If you don't see any large pieces of paper jammed in the printer, they may be smaller pieces so take care to notice anything small that shouldn't be there.

Place the cartridge back into the printer.

You may also want to unplug the power, wait a moment and plug it back in to clear the error and see if the issue corrects itself.

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Turn the printer on.
Lift the lid to expose the print-head mechanism.
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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
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8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
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Please follow the instructions given :

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

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Hi adirag! This is directly out of the user's manual! Clear Carrier Jam These are possible solutions. Try one or more of the following:
Remove any obstructions
  1. Raise the scanner unit.
  2. Remove any objects blocking the path of the print cartridge carrier.
  3. Make sure the cartridge carrier lids are closed.
    cartridge_carrier_lids_closed_2.jpg
  4. Close the scanner unit.
  5. Press button_select_0.jpg.
Remove print cartridges
  1. Make sure the printer is on.
  2. Raise the scanner unit.
  3. Remove both print cartridges.
  4. Make sure the cartridge carrier lids are closed.
  5. Close the scanner unit.
  6. Press button_power_0.jpg to turn the printer off.
  7. Disconnect the power cord from the wall outlet.
  8. Plug the power cord back into the wall outlet.
  9. Press button_power_0.jpg to turn the printer on.
  10. Reinstall the print cartridges. For more information, see Installing print cartridges
    cartridge_carrier_lids_closed_2.jpg
  11. Close the scanner unit.
  12. Plug the power cord into the wall outlet.
  13. Press button_power_0.jpg to turn the printer on.
  14. Reinstall the print cartridges. For more information, see Installing print cartridges
______________________________________________
Hope this helps and good luck!

-WB

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your encoder strip(a transprent strip behind the carriage) is either broken or loosed up and so it is not able to get self aligned.kindly fit the encoder properly or change the encoder if neccessary.encoders are usually very cheap.wish u luck!!

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I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.

Hope this helps

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