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When spliting tickets the computer will lock up and we have to shut it down and restart program

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You could try reloading RPE and/or SQL server. There is also the possibility of a database issue, but if you are not having any other problems, this is unlikely. If you would like help, email me at sysadmin@ccybernet.com .

Posted on May 15, 2010

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2 Answers

Acer Aspire 7560 wont restart


Before shutting down your system click on any programs still running and shut them down. This will cut the time for normal shut down to take place.

You could also run a hard drive diagnostic to see if it has any errors. There might be some if you don't let the computer shut down itself. Restarting can also cause the programs to become corrupt, if they didn't shut down right. Running a defrag on the drive will also help it shut down quicker.
Look on the net also for information on getting your PC to shut down quicker.

Oct 18, 2014 | Acer Aspire Computers & Internet

1 Answer

I have pro express 12 in my restaurant, the problems comes when we try to split tickets some times it works fine but most of the time it locks up the computer and then have to restart, after restart we are...


I'll assume that you are beyond the 3 months of free tech support. Have you tried reloading RPE? This will sometimes cure odd problems such as this. Are you using a server with workstations? You may need to reload SQL on the server. Always do a backup before attempting this.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Jan 25, 2011 | Pc America Restaurant Pro Express

2 Answers

How to unlock the key pad on a dell latitude D600 laptop


Hi. Please do troubleshooting steps below:

1. Check to be sure your "Number Lock" or "Function Lock" keys aren't lit. These can lock out certain parts of your keyboard. If either of these is lit, press them to unlock the locked portion of your keyboard. These can be found at the top right on a laptop and between the number pad and main keys on a desktop keyboard.

2. Save all open programs using your mouse. Use your mouse to restart your computer. This will only work if your computer isn't frozen. If your mouse doesn't move, press the power button on your Dell until the computer turns off. Press it again to restart. If the issue was lack of memory or a locked program, this will unlock your keyboard. Continue to Step 3 if the keyboard is still locked.

3. Shut down your computer using your mouse or power button. Don't restart. Unplug your Dell.

4. Remove the battery if you're using a laptop by turning the laptop over and sliding the battery release latch. Slide the battery out and replace after one minute.

Have a good one!


  • Step 2 Save all open programs using your mouse. Use your mouse to restart your computer. This will only work if your computer isn't frozen. If your mouse doesn't move, press the power button on your Dell until the computer turns off. Press it again to restart. If the issue was lack of memory or a locked program, this will unlock your keyboard. Continue to Step 3 if the keyboard is still locked.
  • Step 3 Shut down your computer using your mouse or power button. Don't restart. Unplug your Dell.
  • Step 4 Remove the battery if you're using a laptop by turning the laptop over and sliding the battery release latch. Slide the battery out and replace after one minute.

  • Read more: How to Unlock a Dell Keyboard | eHow.com http://www.ehow.com/how_5063232_unlock-dell-keyboard.html#ixzz0uguUk4bZ

    Jul 25, 2010 | Dell Latitude D600 Notebook

    1 Answer

    The keyboard is locked


    Dear Sir,

    plz folow this step to unlock keyboard

    1. Step 1 Check to be sure your "Number Lock" or "Function Lock" keys aren't lit. These can lock out certain parts of your keyboard. If either of these is lit, press them to unlock the locked portion of your keyboard. These can be found at the top right on a laptop and between the number pad and main keys on a desktop keyboard.
    2. Step 2 Save all open programs using your mouse. Use your mouse to restart your computer. This will only work if your computer isn't frozen. If your mouse doesn't move, press the power button on your Dell until the computer turns off. Press it again to restart. If the issue was lack of memory or a locked program, this will unlock your keyboard. Continue to Step 3 if the keyboard is still locked.
    3. Step 3 Shut down your computer using your mouse or power button. Don't restart. Unplug your Dell.
    4. Step 4 Remove the battery if you're using a laptop by turning the laptop over and sliding the battery release latch. Slide the battery out and replace after one minute.
      For desktops, disconnect the keyboard from the desktop. Reconnect after one or two minutes.
    5. Step 5 Reconnect the power adapter or AC cord. Start your computer.
    6. Step 6 If your keyboard is still locked on a Dell desktop, disconnect the keyboard. Restart your computer and reconnect the keyboard after the system boots. Allow your operating system to recognize and reinstall the keyboard.
    Thanks For Your Time,

    Apr 13, 2010 | Dell adamo PC Notebook

    1 Answer

    Dell keyboard locked up


    Dear Sir,

    PLzz folow this step to unlock your keyboard

    Step 1 Check to be sure your "Number Lock" or "Function Lock" keys aren't lit. These can lock out certain parts of your keyboard. If either of these is lit, press them to unlock the locked portion of your keyboard. These can be found at the top right on a laptop and between the number pad and main keys on a desktop keyboard.
  • Step 2 Save all open programs using your mouse. Use your mouse to restart your computer. This will only work if your computer isn't frozen. If your mouse doesn't move, press the power button on your Dell until the computer turns off. Press it again to restart. If the issue was lack of memory or a locked program, this will unlock your keyboard. Continue to Step 3 if the keyboard is still locked.
  • Step 3 Shut down your computer using your mouse or power button. Don't restart. Unplug your Dell.
  • Step 4 Remove the battery if you're using a laptop by turning the laptop over and sliding the battery release latch. Slide the battery out and replace after one minute.
    For desktops, disconnect the keyboard from the desktop. Reconnect after one or two minutes.
  • Step 5 Reconnect the power adapter or AC cord. Start your computer.
  • Step 6 If your keyboard is still locked on a Dell desktop, disconnect the keyboard. Restart your computer and reconnect the keyboard after the system boots. Allow your operating system to recognize and reinstall the keyboard


  • Thanks For Your Time.

    Apr 10, 2010 | Dell 0Y3740 Keyboard

    1 Answer

    How do I reboot vista laptop in order to remove radial point


    a reboot is always a last resort!!! a better option to remove a program is to access control manager by pressing ctrl, atl, delete at the same time. when the prompt window is opened look through both processes and services tabs for anything related to the program hit stop process then just go to start>control panel>add/remove program. if that doesnt work restart your computer in safe-mode. if its a vista hit the power button let it rest for a sec then restart it. since the computer was improperly shut down it will ask if you want to start windows normally. don't instead choose start in safe-mode when it starts everything related to radial point will be shut down making it easy to remove the program through control panel. if you still whish to reboot shut down your computer by opening the start menu and in the lower right corner select restart. when the comp. restarts and the logo appears hit f8 quickly (you only have about 5 seconds before it restarts normally) choose boot with disk insert your start up disk and the computer will restart and all non-default programs will be lost. radial point will finally be defeated but at what cause? at what cause!!!??

    Nov 14, 2009 | Microsoft Windows Vista Ultimate Edition

    1 Answer

    Keyboard on my Dell studio 15 is locked


    Use your touchpad or mouse to save all open documents and close all programs. Shut down the computer. Be sure to click "Turn Off" instead of "Restart."

    Unplug your Dell Inspiron 2600 and close the lid.
    Carefully turn the laptop over. Remove the battery. The battery has a sliding latch and lock. Unlock the battery by sliding the lock to the unlock position. Slide the latch and remove the battery when the left edge pops up.

    Wait one minute and replace the battery. Slide the lock back into the locked position.

    Connect your adapter and restart your system.

    Sep 13, 2009 | Dell Computers & Internet

    2 Answers

    I cannot shut down or restart my PC using the start menu prompts. The only way to shut her down is a hard shut down (manually turn her off).


    There is a program that is failing to shut down in general, which is delaying the computers ability to shut down.
    The next time you shut down, make sure you have no programs open. Then, while attempting to shut down, wait until Windows pops up window asking you to close a non-responsive program. When it does, take note of the program that it mentions, then close it and see if Windows shuts down. Note: sometimes this takes a really long time.
    Try re-installing the non-responsive program and see if your computer can shut down normally again.

    Aug 07, 2009 | Acer Computers & Internet

    1 Answer

    Computer will not shut down


    Update and run your virus control scan

    Run a registry cleanup if you have a program for that

    Go to toolbar>tools>internet options>general tab and delete all
    cookies

    Go to start>all programs>accessories>system tools >clean disc

    If you have a separate spyware program ,scan for spyware

    How many programs do you hae running in the background?Look at the lower right corner and the little icons there. Turn off anything unneccessary (leave your virus control and spyware control on)

    After you have completed all this, get back to me if your computer still will not shutdown or restart.

    Does it have an on and off switch? You may have to use it, but you may lose things, so do all of the above and get back to me?

    Aug 18, 2008 | Insignia D300a PC Desktop

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