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Bizhub 352 not scanning to emails - Konica Minolta bizhub 350 All-In-One Laser Printer

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Check your DNS and Mail server settings to make sure they are correct.
If your mail server uses authentication you will need to turn this on and input a user name and password for your mail server. To turn on SMTP authentication you must enter service mode and change switch settings. I would recommend contacting a local Konica Minolta deal and have a technician do this. If you change the wrong switch setting you will cause all kinds of problems.

Posted on May 17, 2010

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Posted on Jan 02, 2017

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does that happen to other people, try different file, try different email account

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I have to Konica Minolta printers one a BizHub C220 & the other BizHub C353. All the scan to email function except for to users that have a large email account. I did setup an alias and forward the...


Hi Tim,

Can you please let me know the exact error message that you get , while you attempt to use the scan to email function?

May end users believe to scan-to-email to themselves internally, and then send it externally.
and the find it as a probably better option, as we get to preview the attachment before it goes out.

If you are using an exchange server then the exchange cannot handle the message size or attachment size, as well as when there is actually not enough space on the server probably it's full or near full.

Try setting up the email account again and then check if the problem persists, most probably this problem would not persist after a reset of the email account.

Hope this helps...:)

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1 Answer

Minolta Bizhub C353 fails scan to emails


Hi mmarsh1212,
When you say the bizhub fails Authorization, do you menat it fails Athentication?
If so, and I pressume your technician knows what he's doing, you have an issue with a password. I suggest you create an address for the bizhub on your email server and then re-setup the scanning to email credentials via the web browser direct to the machine.
Let me know if you need help with doing this.
Regards
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Hello,
according to what I read on the C450 biz hub, in order to do OCR you need to use the option that scans to SMB, that sends the scanned documents to your computer on the network. You can then process the documents on your computer with the OCR software program so you can edit the finished documents. I did not see anything that indicated the Bizhub had OCR software capabilities built into the unit. Regards, rcampsr

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Scan to email


Go into the administration mode. Select network settings. Change your outgoing or SMTP e-mail server to the new source you are using.

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1 Answer

Cannot scan to email Konica Minolta 250 Bizhub


To scan to email, Administrator email address must be set in the machine (any bogus email address will work too).
Also, email server address must be input as IP address if DNS or WINS is not running in LAN.

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Bizhub 250 scan to email error


Try re-entering user name and password or try a different user name and password for email account saved in the machine.

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Can not make bizhub c252 scanning trough e-mail feature


with scan to Email on this machine you need a mail server that is local with ftp scanning you need IIS running on either XP Pro or server OS SMB Scanning can be done but only if you are using an eithernet connection which one of these do you want do to do

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