Question about SanDisk Sansa e270 MP3 Player

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SandisK MP3 player

My daughter has a 3 month old Sandisk MP3 player. It all of a sudden stopped letting her play her music. When she clicks play on any song it says "bad disc" and shuts off.

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  • caitidid Apr 07, 2008

    I need to learn how to delete bad tracks or any others/

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Sounds like she has corrupted her player somehow...

Like computers, mp3 plyers need to be formatted just like the hard drives...her Player should have come with a CD...which will walk her through formatting her player so that it's usable again.

She will loose all that is on there now...but will be able to reload her music ..

Thank you

~~Jasta~~

Posted on Mar 30, 2008

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2 Answers

Music folder is not detect


With a desktop computer and the USB cable you can transfer music to your SanDisk Sansa MP3 player. Simply hook the USB cable up to an available USB port and begin dragging music files to the folders of your SanDisk MP3 player1 Free a USB port on your desktop computer. Now, grab the USB cable for your SanDisk Sansa MP3 player and connect the player to your computer.
2 Wait for your computer to find and recognize the player. This may take a few moments. Once you receive a confirmation message, open your computer and scan the icons for the SanDisk MP3 player.
3 Open the SanDisk Sansa MP3 player on your computer. The music files that you currently have saved to the player's memory are displayed.

4 Open a folder containing music files that is stored in your desktop computer's memory. Scan the files for songs that you want to transfer to the SanDisk Sansa MP3 player.

5 Left-click on a song file and drag to the SanDisk Sansa window. Drop the file and let your computer complete the transfer. The transferred file appears at the bottom of your music list.

6 Unplug your SanDisk Sansa player from your computer. Turn the player on and allow the file transfer to update to the internal memory of the MP3 player.

Nov 19, 2011 | SanDisk Sansa E280 MP3 Player

1 Answer

MY SANSA CLIP JUST STOPPING PLAYING AND TOTALLY OFF AND IT COULDN'T CHARGE WHAT WILL I DO PLEASE ADVISE ME. THANKS


Hi,love to help out, but can not know exactly what happened to the mp3 player before it went off, so am going to give you steps to troubleshoot your mp3 player..

Power Problems

Try recharging the battery if the MP3 player is not turning on. To recharge the battery, connect one end of the USB cable to the USB port on the MP3 player and the other end to an open USB port on your computer. The Sandisk MP3 player will begin charging.
Try turning the player back on. If it does not turn on, perform a reset. To do this, press and hold the "Power/Menu" button for at least 15 seconds.

Turn the player back on.


Press the "Menu" button if the player keeps turning off periodically. Select the "Settings" option in the Menu and select "Power."


Select "Auto Power Off" and turn off the sleep settings.
Play and Display Problems


Connect your Sandisk to the computer. The computer will automatically recognize it as a new device.


Double-click "My Computer" on the desktop. You will see your MP3 player's icon listed as a removal disk together with other removal devices.


Double-click the MP3 player's icon. Double-click the "Music" folder. You will see all the songs uploaded on your player. Right-click the music file that is not playing and click "Properties." In the "Properties" window, you should see which format the music file is in. If it is not an MP3, WMA or WAV, it will not play. Only upload music files of these formats.

Right-click a music file that displays "Unknown artist/album" and click "Properties." Click the "Summary" tab and click "Advanced." Input the data you want, such as the song title, album, artist and year. Click "OK" to save the changes.



Rule Out Basic Hardware and Software Issues

Verify the stability of the Sandisk Sansa MP3 player's hardware and software to help narrow the scope of your troubleshooting efforts. Check that the player has a full battery charge by connecting the Sandisk Sansa to your computer using the included USB cord and waiting for the yellow charging icon to show on the player's screen. Ensure the Sandisk Sansa's internal software is current by downloading the latest firmware updates from the Sandisk website.
Troubleshoot File Issues on the Sandisk Sansa MP3 Player

Review the digital files for potential compatibility conflicts that are causing errors on the Sandisk Sansa MP3 player. This is one of the most common causes of problems when trying to play songs on the device. Look at the end of each of the song files on your computer and check that they end with ".mp3" or ".wma." Use the Sansa Media Converter software (included on the player's original software installation disk) to convert any other files into a format that is compatible with your MP3 player. Make sure you have all rights to the songs. Some songs, such as those purchased in iTunes or the Windows Media Store, require an individual to give each player playback rights. If your Sansa player has not been verified, it will not be able to play protected files.
Contact the Sandisk Technical Support Hotline

Contact the Sandisk Technical Support Center if all troubleshooting attempts fail to restore the Sandisk Sansa to an error-free status. Individuals covered under the Sansa's one-year warranty, or individuals willing to pay a small fee, can contact Sandisk electronically via its support website (link in the Resources section) or via telephone (866-726-3475).


Hope it helped.

Have nice day.

Feb 25, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

How do you put music on it? I have it connected.


1. Free a USB port on your desktop computer. Now, grab the USB cable for your SanDisk Sansa MP3 player and connect the player to your computer. 2. Wait for your computer to find and recognize the player. This may take a few moments. Once you receive a confirmation message, open your computer and scan the icons for the SanDisk MP3 player. 3. Open the SanDisk Sansa MP3 player on your computer. The music files that you currently have saved to the player?s memory are displayed. 4. Open a folder containing music files that is stored in your desktop computer?s memory. Scan the files for songs that you want to transfer to the SanDisk Sansa MP3 player. 5. Left-click on a song file and drag to the SanDisk Sansa window. Drop the file and let your computer complete the transfer. The transferred file appears at the bottom of your music list. 6. Unplug your SanDisk Sansa player from your computer. Turn the player on and allow the file transfer to update to the internal memory of the MP3 player.

Oct 07, 2009 | SanDisk Sansa c200 MP3 Player

1 Answer

My mp3 player seems to be stuck


Maybe you daughter did something with it and made a mistake. Ask someone to get it fixed for you

Feb 22, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

I know its a silly question but can anyone please tell me the step-by-step process to transfer songs to my sansa c150 MP3 player......... Thanks


  • Step 1:Free a USB port on your desktop computer. Now, grab the USB cable for your SanDisk Sansa MP3 player and connect the player to your computer.
  • Step 2:Wait for your computer to find and recognize the player. This may take a few moments. Once you receive a confirmation message, open your computer and scan the icons for the SanDisk MP3 player.
  • Step 3:Open the SanDisk Sansa MP3 player on your computer. The music files that you currently have saved to the player’s memory are displayed.
  • Step 4:Open a folder containing music files that is stored in your desktop computer’s memory. Scan the files for songs that you want to transfer to the SanDisk Sansa MP3 player.
  • Step 5:Left-click on a song file and drag to the SanDisk Sansa window. Drop the file and let your computer complete the transfer. The transferred file appears at the bottom of your music list.
  • Step 6:Unplug your SanDisk Sansa player from your computer. Turn the player on and allow the file transfer to update to the internal memory of the MP3 player.
Tips & Warnings
  • When properly connected, the SanDisk Sansa MP3 player displays a USB Connected message on its LCD screen.
  • The music files in the SanDisk Sansa MP3 player will have different icons next to their filenames which will tell the file type at a glance (MPEG, MPEG layer 3 or WMA, for example).
  • Some songs feature copyright protection which may interfere with your ability to transfer music to the SanDisk Sansa MP3 player.

Jan 27, 2009 | SanDisk Sansa c150 MP3 Player

1 Answer

Synchronize your music


you use windows media player to synchcronize

Oct 20, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Problem with playing music


Renew your music svc sub and resync

Sep 21, 2006 | SanDisk Sansa e250 MP3 Player

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