Question about Microsoft Xbox Console

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Scrren when i turn on my xbox it wont show up on the screen it powers up but the disc tray wont work either is it a fail safe?

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U have'nt been looking after it prperly.

and u need to uprade.

Posted on Apr 01, 2008

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1 Answer

Why does my xbox say system update failed status code 3151-335A-B380-0402-C000-016B?


Your console had a problem during the update process. Carefully follow these steps:

Remove any disc from the console.

Leave the disc tray open.

With the disc tray open, remove the power cord from the back of the console.

Plug the power cord back into the console. Do not turn the console on yet.

Gently push the disc tray about half-way back into the console.

Push the power button on the console.


Important: Do not use the controller button or the disc tray eject button to turn on the console for this step.


The update should now continue. If the above steps do not work, the console might need to be repaired. This worked for me, I hope this helps you.

May 28, 2011 | Microsoft Video Game Consoles

1 Answer

My console wont read any of my discs


Typically its a problem with the disc tray, a variety of solutions can be gently tapping on the top of the xbox immediately after the disc tray closes. Another suggestion is, and don't do this very often, but when the disc tray closes, immediately turn your xbox 90 degrees backwards so the Disc tray is facing up at the ceiling. If these fail, you may simply just have to play with the disc tray, grab it while closing, dont tug too much, slam it closed really fast. Microsoft really is **** when it comes to making things last, but these should work somewhat, you might just have to buy a new xbox if they don't ever work.

Feb 09, 2011 | Microsoft Xbox 360 Console

1 Answer

Console does not read any discs and shows open tray in my xbox screen


Try to open and close the disc tray without a disc and turn it off. Turn it back on and open tray and insert disc. If it still has the problem look into a simple fix on this video.

The video is kinda grainy but it does what it needs. Let me know if you have any questions or need parts.

Jan 11, 2011 | Microsoft Xbox 360 Console

1 Answer

Tray wont open


Power your unit off using the button. when it's off unplug the power source from the back of the XBOX and leave it out for 30 sec. Reconnect the power source and reboot your machine. Try the disc tray again. If it doesn't work try giving it a tap or a solid knock on the top of the case above the disc tray while it's trying to open. Don't drop the machine or try to pry the tray open. If it doesn't open when you tap it then try light pressure on the front of the tray while it's trying to open. (you can tell it's trying to open because the disc status on the screen will say opening...)

Now if the above did not work
Get a straightened paper clip.
Remove the faceplate carefully starting from the indention that you will see on the side
After removing the faceplate, look for a pinhole just below the disc tray.
*There are two pinholes just below the cover of the disc tray and one pinhole below the X and B of XBOX logo.
*You can try any of the three holes
*Pinholes are so small that the girth of the paper clip is the only object that can fit through the pinhole.

Now insert the paper clip into the pinhole then put a little pressure until the disc opens.

If it opens try to close it, if it closes try opening it again, if it wont open the second time then it need to be serviced
If it opens try to close it, if it wont close try nudging the disc to the right and then to the left, if nudging doesnt then it need service
If it wont open after trying all three pinholes - its needs service

It may be jammed or the drive gear stripped.

CALL XBOX CUSTOMER SUPPORT 1-800-FORMYXBOX




If that doesn't work . call Microsoft and they will instruct you on warranty work.

Nov 24, 2009 | Microsoft Xbox 360 Console

1 Answer

Wont read disc,instead says open tray


Try turning the xbox on and off. Try removing the power from the xbox and plugging it back in. Try other discs and see if it works. Try doing updates on your xbox360 and see if that fixes the problem. That fixed mine with Halo.

Aug 07, 2009 | Microsoft Xbox 360 Pro System Console

2 Answers

My 360 dose not read discs but it dose spin them


Disc Error :- I have the same error. You can do 4 things.

A) You have to keep turning it on and off. Here's how... Turn it on, then click open tray then close tray ( keep opening and closing tray about 10 times) then turn the console off. Then keep repeating process for about 15-20 minutes and eventually the game disc will show up. ( I have to do this every time)

B) Make sure that this is covered by Microsof't's RROD warranty. Then some how get teh red rings on this console and send it to Microsoft. (Note: I am not held responsible for your actions.)

C) This is a lens problem. So go out to a store and buy a DVD lens cleanser. It's a disc that cleans the lenses of the DVD or the XBOX.

D) Open it up and replace the lens (like the above guy said) (much harder and more costly).


Pls rate my solution if it did help thanks.

Jul 25, 2009 | Microsoft Xbox 360 Console

2 Answers

DISC TRAY WONT CLOSE... PLEASE HELP !!!!1


the drive switch is broken try to buy a new one and then it should work coz my dad works in the computer part

Dec 07, 2008 | Microsoft Xbox 360 Console

2 Answers

Xbox 360


you need to send it off to get repaired

Aug 26, 2008 | Microsoft Xbox 360 Console

3 Answers

Xbox does not read discs.


Getting to the dashboard screen is a good thing but still cannot rule out a bad circuit board or power supply. All the symptoms point to a bad DVD drive but the opening/closing by itself do indicate a problem with the microprocessor. Can you turn the power on and off with the small button?? If not, would definitely suspect bad board.

Aug 16, 2006 | Microsoft Xbox Console

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