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My parents router has crashed. They have kept no record of their internet settings. They don't know the email account attached to their broadband account (I think it is wanadoo). How can I get their internet connection going again?!

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Hey simplythebaz,

Unfortunately in order to get back your e-mail for your broadband account you are going to need to contact which ever ISP you are using. They will assist you with recovering your information so you can get your connection back. Also you will need to purchase a new router, if you need help configuring the router just reply to in this topic with what type of router you are using and I will gladly help you get this up and running.

hope this helps!

Thanks for using fixya!

Posted on May 14, 2010

Testimonial: "Thanks fmuise, I figured as much but was hoping for a small miracle... I guess I need to see who they're paying for internet and work from there. Thanks!"

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