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Re: shredder runs in reverse only can u help?
With the switch in the forward position, an (I) marked on the unit (R O I) for reverse, off, and on; the unit will not run unless there is paper put into it. This unit optically senses the presence of paper being inserted through the top. This way it can stay in the "On" position, and only operate when it is fed paper. This saves users having to turn on the switch every time. The unit keeps going a little bit after the paper is shredded, to facilitate multiple shreds, without damaging the machine by turning the motor on and off during a multiple shredding job. This unit has heavy duty serrated shredder blades, negating the need to remove staples.
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I'm thinking that you have already run the shredder in reverse, right? After you disconnect from power supply and remove screws, most shredders can be disassembled quite easily. Be careful with the cutting blades, not only are they sharp but they have a preferred order in assembly. I give my crosscut shredder a good cleaning about every two years, having run about 5,000 documents with personal data on them through it in that time.
Unplug it and check to see if theree is any paper caught in the Start switch. Turn it Off, plug it back in and start in the Reverse mode. Then turn it Off and set the swich for On - shread.
If that doesn't work unplug it and find the start switch trip wire, Toggle it a few times with something thin - don't push too hard. You can also spray the switch the canned air used to clean keyboards. Plug it back n, start it in reverse then move it to shread.
It maybe that the shredder cutters are jammed. Unplug from mains, and lift off top and
place upside down. Use a small screwdriver and poke at any compressed paper
wrapped around the blades - can take a while.
Give a quick spray to cutters with WD40 Replace - turn on - and run in reverse.
If all else fails, contact the maker
took the shredder section apart, cleaned out the gears of paper and a broken mount (plastic piece), and hand turned the electric motor to free it up. After assembly, the ready light works and so does the FWD/REV directions for shredding.
I just had the same problem. I called the 800 # they asked for proof of purchase to replace if 1 year old. I did not have it so...... I took it apart ------ unpluged ! Only to find all gears are fine, service dept. said gears cause this problem, not so with mine. Remove top by pulling of base remove 6 screws on under side, played with the switch inside a bit and, it now works, do not know how long but for know it does. My opinion is the relay gets dirty, and you cannot clean it without talking whole thing apart.
I had similar problem. I took unit apart and checked the motor by hotwiring it after checking voltage coming off the circuit board connections that the motor is connected to. Motor did not run until I tapped it a couple times with a hammer. Seems ok now.
For me, the problem was the sensor connections. I took the unit apart (7 phillips screws, I'm not sure why I didn't have to remove the 8th.) Then I took the paper sensor unit off (2 more phillips screws.) Then I removed the little black box that both sensor wires are connected to (1 more phillips screw.) Then I pried that box open with a flat head screwdrive. Some parts fell out. I put it all back together and it worked.
If you don't want to mess with it, just remove the two wires and tie them together. The unit will always be on when turned on to Auto, but that's better than not working.