Question about Cuisinart DCC-2000
We have the coffee maker (DCC 2000) that makes multi cups and keeps it in a reservoir so that you just release one cup at a time. Intermittently the whole year we've had it, it won't brew. Now it won't brew at all. The element heats but the water won't go where it is supposed to to brew. Help!
I had the same problem, only this happened on the last 3 dcc-2000 I purchased. I called customer service today, and they informed me that there is a 3 year warranty on this product. Wow... This time they really helped. I have made 2 phone calls to customer service, and was put on hold for over 20min. each time they found out what machine I was calling about. Call customer service, and don't give up!
the number is 1-800-726-0190. you will need the serial # from the bottom of the unit (stamped in) and the model #.
good luck! Bob
Posted on Jun 10, 2008
This is my second dcc-2000 with the same problem. I tossed the first one and in less than a year the second one exhibits the same issue. I called the Customer Service (1-800-726-0190). The rep told me to unplug the unit for at least 2 hours adding that this would let the system "reset itself". He then instructed me to run vinegar and water through it to clean the pumping system. I am doubtful about this solution but the rep assured me it would be replaced if I still have problems. It's worth calling CS to get it replaced, however, it seems that this model is flawed by design.
Posted on Aug 21, 2008
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Posted on Jan 02, 2017
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