Question about Apex Digital Digitrex DSC-3000 Digital Camera

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Lost software Hi: The computer does not recognize the camera. The usb port is picked up as new software but the wizard does not have the make of camera on it and requires a disk. I am using my pictures and microsoft and neither of them are any help. Any assistance is appreciated. Thanks

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  • Anonymous Apr 21, 2008

    can not see pictures of computer when I plug usb cord into computer and camera.

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There is a problem with this company. Nothing is available on their website. I really think this is a terrible company. I actually called them for someone else and she told me there are no downloads and their website. I am waiting to here from them about getting a disc with the drivers on it. Give me about 3-4 days and if I can get it I will contact you. Sorry, I could not be of more help. It's not me, it's the company.

Need help with anything else, please contact me.
I definitely will let you know about the software.

Posted on Mar 30, 2008

  • 1 more comment 
  • Deborah Strother
    Deborah Strother Apr 07, 2008

    As promised I am getting back to you. Apex Digital has gotten back to me. I now have the disk with the information you need, if you would like to send me an email with your name and address at: whitetiggerr93@yahoo.com, I will be more than happy to mail you a copy of the disk. This email is only used for fixya.com

  • Deborah Strother
    Deborah Strother Apr 07, 2008

    Sorry, I typed the email address wrong; should be:

    whitetigerr93@yahoo.com



    Sorry about that.

  • melyndazeek1 Jan 05, 2011

    please send me the cd i tried to email u and it says the person does not exist

    melynda zeek
    275 east catherine street
    chambersburg pa 17201

    melyndazeek197@yahoo.com

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Emily,

We need to rule some things out. Do the USB cables you're trying to use work on other "known to be good" devices? Do not reuse any cable(s) that doesn't work, even if new. Once you have a cable that has been proven to work, try connecting the camera to the USB port on the computer again. Make sure the camera power is OFF while connecting to the computer. Only after connecting should you turn camera power ON again. You can review the whole process starting on page 147 of the manual.

If it doesn't work, it is possible that the ports you're trying to use is either 1) defective or 2) overloaded. Try connecting to a different USB port on one of the computers. If you don't have another USB port, or if it still doesn't work as expected, remove all the devices connected to the USB ports that are not needed to operate the computer. This will lower the amount of power the computer needs to supply to USB devices (some - but not all - computers will flash a message on the screen if there's too many devices connected). Reconnect the powered off camera and try again after turning back on..

If you're still having a problem, suspicion turns to the camera's USB port. Resolving a problem within the camera will likely be the most expensive fix. It took considerable restraint, but I didn't even mention the other solution ;-)

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First, I need to ask the dumb questions:
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