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Some surround modes switch speakers on or off as required. It's possible that the inputs you are using have settings that remember your previous settings, ie: no sub and surround speakers. Check the inputs and also make certain that whatever is connected to them is putting out Dolby signals.
If your laptop hasn't a 5.1 surround card you can't connect them in a true 5.1 surround system way. But if you have a stereo sound card and if you don't care about true multichannel and want just to hear sound from all the speakers you neet to connect the adapter that came along with your speaker set-just plug and match the colors from the speaker plugs with the adapter and buy a jack stereo to 2 rca cable and plug the rca connectors to the adapter and plug the stereo jack to you laptop.
I had the same problem..... turns out that there is a specific order that you need to plug them in. Disconnect your speakers from usb and from power. Then plug in the Power first. Then plug in the usb connection. They should show up in your sound control panel now.
Unfortunately, it sounds like she broke the jack inside of it. It has lost connection to the main circuit board, and is of course now useless. If you know what you are doing and it is NOT under warranty, you could try opening it and resoldering it, not that it will definitely work. Otherwise, if it is under warranty, back it up (if you can), and take it back to the store.
the surround sound speakers plug into the rear of the computer with three plugs. an adapter comes with it to plug those three into one green plug. if you plug that green plug in, the rear and center speakers should work, although i don't know if the surround sound will work correctly but you should get sound
To troubleshoot a speaker system where sound is not issuing from all speakers, please do the following:
Verify that all cables are plugged in correctly. Make sure the rear
and/or center/sub audio cable is plugged in to the correct port. On
most surround sound cards, the rear audio port is black, the front
audio port is green, and the center/sub audio port is orange. If you do
not have a surround sound card, make sure you obtain the proper adapter
(discussed in the next paragraph) or use surround sound emulation if
your speaker system offers it. If you are not sure if you have a
surround sound card, please check with the manufacturer of your sound
card for details.
Make sure your sound card supports the same amount of channels as
your speaker system contains. For 4.1 systems, it should have a front
and rear speaker jack on the card. For 5.1 systems, the card should
have a front, rear, and center/sub, output. The card should be properly
installed and configured. Please contact your sound card manufacturer
for details. If you do not have a surround sound capable sound card,
you can use the source selector switch or the M3D button on the controller unit (if available). You can also use an
adapter to split the signal for the front and rear speakers. This type
of adapter is a 3.5mm male to 2-3.5mm female jacks. You can purchase
this adapter at your local electronic store. Please refer to your
manual if you do not know if your speaker system can emulate surround
Try connecting the speakers to a portable sound device such as a
walkman or portable CD player. Plug the speakers into the headphone
jack, but make sure the volume is lowered so the speakers are not over
powered. You can do this for both the front, rear, center/sub speakers
to verify that they work. If the speaker system works on the walkman,
then you are experiencing a configuration issue with your sound card.
Please contact your sound card manufacturer.
Check the system Volume Control located in the System tray. Make
sure that the volumes are at a reasonable level and are not checked for