Question about DeLonghi EAM3500 Espresso Machine/Coffee Maker

2 Answers

New unit just won't work - keeps saying to insert brewer unit

Hi,
I have checked all of this and all is mounted correctly. I have turned off, pulled the plug out of the wall socket and then reconnected. It shows it is self diagnosing and then goes to please wait.... and just sits there and does nothing else. If after more than hour, I hit the power button, it then says its heating up, which it does and runs some hot water out which all looks normal, then it makes a few noises and gets back to insert brewer unit and stops.

I think I haved landed a "dud" and will need to get it replaced unless there is just some small thing I have overlooked!

Simone

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  • lindbergh5 Oct 31, 2008

    EAM3500 I get the same message--"insert brewing unit"  after it makes a loud buzzing/grinding noise.  I have taken everything apart, and cleaned it, etc to no avail.  Delonghi Customer service is less than optimal, Onlyrecommended that I send it to some rude guy in NY to fix.  I am appalled that my $1500 coffee maker is broken 2 weeks after warranty expired.  

  • scooby1000 Dec 25, 2008

    I have exactly same problem



    From initial start up after choosing language etc - instead of the final "turning off please wait" it went straight into wanting to grind beans, loud noise then briefly displayed "ground too fine.." error message.



    I turned it off but ever since machine demands to have "brewer unit" inserted as you described

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DeLongi EAM3500 Magnifica Espresso Machine & coffee Making Machine.
I have a broken Delongi
I turned on machine. House fuse tripped. Machine turns on,goes to heating stage but does not heat. What has happened?

Posted on Dec 31, 2008

  • Anton Snadoks Jun 28, 2011

    Sounds like your Steam Generator heating element has blown. You need to check it with a multi-meter for continuity. best to have it repaired by a service agent as they will also service the hiolw machine It wiol cost around $150 all up inlcuding labour and parts

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These machines seem to respond to what their CS dept call "priming the pump." Turn on machine and after it has warmed up, turn the hot water valve or about 30-45 seconds. Shut it off and after a pause 30 seconds, repeat this process 2 additional times. Do the same 3 cycles in the steam mode. ( hit the steam button for frothing) Check openings  where coffee comes out with a small wire, ect., to make sure they are clear. It should work.

Posted on Apr 04, 2008

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