Question about Whirlpool 24 in. DU1100XTPS Built-in Dishwasher

3 Answers

The stop/cancel light keeps flashing. I have tried Heated dry to Normal sequence buttons and I have tried Heated dry to High temp wash sequence. When I have pushed soak and scour the stop/cancel light stops and the Pot/pan and Normal wash lights start blinking

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  • puttinito819 May 14, 2010

    I don't have the tech sheet and this problem stated at the end of the cycle and I have been running the hot water before starting.
    The machine is draining because I put a gallon of water in the bottom and it drained....I NEED HELP ASAP BECAUSE I HAVE A HOUSE FULL OF GUESTS COMING THIS WEEKEND.!!!!

  • puttinito819 May 18, 2010

    The stop/cancel light keeps flashing. I have tried Heated dry to Normal sequence buttons and I have tried Heated dry to High temp wash sequence. When I have pushed soak and scour the stop/cancel light stops and the Pot/pan and Normal wash lights start blinking More
    The stop/cancel light keeps flashing. I have tried Heated dry to Normal sequence buttons and I have tried Heated dry to High temp wash sequence. When I have pushed soak and scour the stop/cancel light stops and the Pot/pan and Normal wash lights start blinking
    Comments:
    May 14, 2010
    - I don't have the tech sheet and this problem stated at the end of the cycle and I have been running the hot water before starting.
    The machine is draining because I put a gallon of water in the bottom and it drained....I NEED HELP ASAP BECAUSE I HAVE A HOUSE FULL OF GUESTS COMING THIS WEEKEND.!!!!

    See less

  • puttinito819 May 18, 2010

    I can not find the wiring diagram is missing from the inside of bottom kick plate area.
    So I can not determine the sequence or reason certain lights flash when I try to reset per suggestions

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3 Answers

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  • Whirlpool Master
  • 3,247 Answers

Unfortunately I cannot view the comments from other fixya.com consultants so I am coming in cold on this one.

But it appears you are trying to isolate the problem of why the stop/ cancel light are flashing. I suppose the only solution offered in the user guide is to contact the whirlpool service.

Have you considered if the dishwasher is level and fully secured to the underside of the counter. The door switch needs to be fully engaged (both live and neutral switches) otherwise this model is known to cause faults.

The stop/cancel light keeps flashing.
I - e3279d5.jpg
Wiring diagram is shown above. Not sure how good it is.
YOu can download the service manual from http://www.AllRepairManuals.com/ for $4.95 which has all the details.

Posted on May 18, 2010

  • 3 more comments 
  • Sam May 20, 2010

    hi, please let me know if you are making any progress on your problem. would appreciate if you rate the solution if your satisfied. otherwise let me know if there is any thing that you want to find out further.

    cmmiuser01

  • puttinito819 May 20, 2010

    The dishwasher is level.
    The door latch engages.
    I downloaded the wiring diagram.
    I have tried all the combination's of button sequences.
    Normal...Heated dry....Normal heated dry
    sani scrub ....heated dry...sani scrub heated dry....
    and several others....
    I have unplugged and plugged it back in.
    I have take off the water drain on the bottom of the take by taking the machine out
    and turning it at a 45 degree angle..another person's idea.
    I purchased and downloaded the manual.
    I have also done the hot water thing...I have always done this since I bought the machine.

    There has been on ONE time that the whole panel lite up and I tried pushing power wash start and nothing happened.

    The stop /cancel light keeps flashing when door is open or closed.

    I assume the button sequence combination are done with the power on and the door closed.
    I did try a couple time with the door open.
    I am out of work and can not afford a new dishwasher or high repair bill.


  • Sam May 21, 2010

    sorry to hear that you are still having the flashing light problem with your dishwasher.

    Unfortunately, I am not able to find any documentation that specifically highlights the problem you are having. The flashing of stop/ cancel LED is not documented anywhere by Whirlpool. There is a specific mention of the Clean LED flashing in many places (linked to heater failure) but not this one.



    I do not have access to your model and cannot provide any concrete suggestion. However, I am leaning towards a few possibilities but first your last question. The diagnostic routine for the dishwasher is to be done with door closed. This is mentioned in the Repair manual that I had pointed you to in my previous comments.



    1. Normally with the dishwashers there is a flood switch under the base. This is kept to make sure water does not collect in the there (leaks etc) and damage the heater and motor. So if water has leaked from under the door gasket the flood switch is tripped and shuts the dishwasher. But I am not able to find any circuit diagram for your model which shows the flood switch. In any case I noticed from your description that the unit still operates in some cycles like drain. So the flashing light is unlikely the cause of a flood switch trip (if it does exist).

    2. The other possibility is the Float switch. I am assuming you know where it is on the base of your dishwasher. If the float switch is blocked, ie, the switch inside is not sensing properly it might assume the dishwasher is always full and that will prevent the wash to start.



    Do have a digital display on your model? if so, what number is displayed on it when the light is flashing?





  • puttinito819 May 21, 2010

    No I do not have a digital display.
    I have put in a service request with Whirlpool and a tech is to come
    sometime Monday.
    If you would like I will email you what the outcome is from the service call.

    ? If the motor was burned out would it still drain? Because it has drained when I have added water manually to check to make sure float was working over a week ago.
    It does drain but there was one day my daughter closed the door and the motor ran
    for hours on empty with the stop/cancel light flashing.


  • Sam May 21, 2010

    The dishwasher has a separate drain motor and wash motor.



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  • Whirlpool Master
  • 12,061 Answers

Http://www.devicemanuals.com/guide/Home%20Appliance/Whirlpool/Whirlpool-DU1100XTP-dishwasher-User's-Guide-TWpnM05qUT.html
http://frigidaireservicetips.com/pdfs/486_5.pdf
http://www.servicematters.com/maytag_library/docs/16010622.pdf
Ok please find above service manuals, and a user manual too, for your generic unit, please use theses to troubleshoot and hopefully repair. These manual are what engineers use, to troubleshoot and repair these items.
Ok so your dishwasher won't do anything... it justs sits there and "Hums" you can't make it respond to any controls, and the ONLY way to Stop it. is to unplug the unit, replugging back in it simply "Hums" again and will do nothing.
Now this happens because, the STOP Button, is pressed and the "Door Opened", during the Wash Cycle. This should NOT be done. You should NEVER TURN IT OFF MID-CYCLE. you should instead, Simply, pull on the handle, to Open the door, the system will take care of everything, after, you close it,and pick up where it left off. The turning OFF, makes the machine "Think" that a New Cycle, is going to be done, before the old one is finished, and resets itself to do it all again. But it still has water, that's not meant to be there so it must dump it out.
Now, the FIX. Take the Dishwasher, out, and tip over on it's side, tip to about a 45' angle. Water will come out from underneath, this is from a small "Overflow" reservoir. this reservoir has an "Anti-Flood" switch. The removing of this water will "Reset" this Switch, and allow the dishwasher to work again.
Below is a FIX, that works all to often regardless of why, it often works, so if all else fails give it a go...
So what happens, is this, when the STOP button is pressed Mid-Cycle, the machine must "Dump" whatever water is still in the machine, into the "Overflow Reservoir". This water then causes the Anti-flood switch to jam, and this stops the machine, until it is reset,by the above method.

Posted on May 14, 2010

  • puttinito819 May 14, 2010

    Thank you. I figured it was something in the drain system. I will in the morning take the DW out and drain the flood reservoir. It kind of makes sense because I think the dishwasher couldn't drain properly because the disposal drain was clogged. I was not here.
    I usually don't open the door during mid cycle...so I don't think that is the issue plus no one was here.
    I will let you know how the reservoir drain works. I do know that it is draining properly now into the garbage disposal. I even checked the air vent that comes up on the sink.

    so I am going to shut things off at the breaker.....pull out the DW and drain the excess water...I will look at the parts manual to see where it is and to make sure I do the 45 degree angle on the correct side...I would assume the right hand side.

    should I try the re-set program again after?

  • puttinito819 May 18, 2010

    I have done everything. I took the drain hose off and emptied out all the water.
    I have tried the button sequences. Sometimes the other lights will come on and stay flashing
    like the Pot n Pan wash & Normal wash flashes.

    Is there another sequence? Because I can't find the receipt Whirlpool is saying it was built in Dec 07 but I actually bought it Nov. 09.
    Any suggestion would HELP!!!


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  • Master
  • 1,382 Answers

Hi,
Hit the keys in this order:
high-temp---> heat-dry---> high-temp----> heat-dry What this does is it will put the unit in a diagnostic mode. It may take a minute or two but should clear everything. If not, try again. Any power interruption while the dishwasher is heating or drying, can throw it off. The manufacturer will not tell you this but will insist on coming to your home and charging you a big fee. Hope this helps you!
Thank you

Posted on May 14, 2010

  • 3 more comments 
  • Prakash R May 14, 2010

    The blinking "clean light" is a common problem with some of the Kenmore and Whirlpool models dishwashers. The problem is usually attributed to water supply temperatures being too low when filling. Apparently, there are some issues with the temperature sensing circuits in some dishwashers that causes an error code to be generated if a certain water temperature is not achieved in a specified time interval (this time may differ between models). There is a reset sequence that you can try to clear the fault. Push the NORMAL WASH then HEATED DRY buttons in that sequence two to three times. The unit will enter diagnostics mode, but can be stopped by pressing the CANCEL button. This will clear any existing faults and should return the dishwasher to normal operation.

    To keep the fault from returning, it is recommended that you run your hot water faucet in the kitchen until it runs hot BEFORE you start the dishwasher.This will heat the water in the supply line for the dishwasher (most dishwashers are fed from the kitchen sink supply line). The theory is that if you fill the dishwasher with hot water from the start of the wash cycle instead of the cool water that is normally in the lines (especially if you have a hot water tank located far away from the kitchen), this should satisfy the requirements of the temperature sensing circuits. If the fault reappears, there should be a tech sheet located inside the lower panel under the door that explains what the fault is. The flashing light will be a series of flashes, followed by a pause. If you indeed have a component problem, it will depend on the number of flashing lights in the sequence. Refer to the tech sheet to determine WHAT component is affected and how to troubleshoot.




    Courtesy:jsrock516

  • puttinito819 May 14, 2010

    Thank you. But I have tried this several times now. It is opposite from another solution I found on the web site. I unplugged the DW and tried again and nothing happened.
    I have done this with the door open and the door closed.
    Sometimes when I push soak scour and the normal button the normal button flashes and the stop cancel button still flashes....I thought maybe it was the pump drain part so I put a gallon of water in the bottom and it did for a short time drain....I am so frustrated....Whirlpool is not honoring the warranty because I can't find the receipt. So they claim I purchased it in 12/07 when I bought it in 11/09.....
    Now I have a dishwasher full and 2 sinks full of dishes and company coming for the weekend.

    If this fix ya can't help with the code because I don't have the diagram or sequence that is supposed to be in the bottom panel.

    Any other suggestions will be appreciated.

    Thanks
    Dennis


  • puttinito819 May 14, 2010

    This is ironic because I replaced a Kenmore DW that was 12 years old after replacing the cicuit board and the tech said is was a sensor in the door and it would cost $400+ and would be better to buy a new one so I did and now 6 months later I have a circuit problem with a new Whirlpool DW....HELP!!

  • Prakash R May 14, 2010

    Hi,
    As soon as you hear the water begin to fill, open the door and feel the heater. if cold, check the heater for continuity (should be around 10 ohms).Also, bend the door catch on the dishwasher tub downward, this will engage the door latch better. Don't bend too far as it will hit the door while closing.





    Or else If it plugs in under the sink unplug it and let it stay that way for 5-10 mins and see if that changes anything. If it is hard-wired see if you can figure out which breaker it is on and turn it off for same amount of time.

  • puttinito819 May 14, 2010

    I have unplugged it several times and tried the sequence with power and without power and with the door open and the door closed.
    It never gets to a point that the water fills.....I have not turned off the circuit breaker will try that next...only unplugged and plugged back in with 12 hour waits to 10 min waits before plugging back in.
    It is a circuit or programing problem....Again I don't have the sheet that is suppose to be on the bottom panel....I put water in the bottom just to see if if would drain and that the pump was working and when I did get it to drain.....some how...it did drain....about a week ago the garbage disposal drain pipe was clogged it it clear now ...would that cause a circuit/program default??

    Thanks for responding.


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