Question about Wacom Intuos3 Graphic Tablet

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Touch Strip scrolling gets jammed

I've got an intuos3 9x12. A weird thing happens periodically with my touch strip (the scroll pads). This seems to be a problem with my left touch strip, but I don't really use the right one so it's hard to say.

Seemingly randomly and spontaneously while being used, the touch strip often locks into a persistent scroll.

That means that with Photoshop, my image keeps zooming out, or on web pages my page keeps twitching to the bottom. It doesn't go away until I reboot my whole system. It only happens every now and again, but it's extremely annoying when it does.

Suggestions?

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  • phil_in_the_ Apr 01, 2008


    I have the same problem - it starts spontaneuosly scrolling, haven't found out what(if anything) triggers it yet... as with you it's only the left strip, which is actually the one I use less



    the only way to stop it, short of rebooting the pc

    is to disable the touch strip in the wacom properties box

    (I have separate properties setup for a individual programs so I have to disable it in each of those settings as it happens across all programs - not realising that i still had the touch strip active in some open programs caught me out for a while...)



    I've asked the dealer that the tablet was purchased through about it so will post any news



    phil

  • Nukinuki Dec 01, 2008

    Left or right touch strip begins to act on it's own - scrolling up and down, zooming in and out and typing [[[][]]]][[][][][]]][[[[ wherever it can.

  • dowdy123 Jan 07, 2009

    yup, same here. 2 day old Wacom Intuos3 just did it for the first time in painter 4. But it fixed itself in a minute or 2 after closing painter. Still buggered up in photoshop and firefox.

  • Anonymous Feb 08, 2009

    hi,

    I use the Wacom Cintiq 21UX and I can't work with the touch strip. with browser it helps to scroll up and down (and this is ok) but do not works with Photoshop and Toon Boom...It doesn't zoom at all and I loose al lot of time!

    someone can help me?
    thx


  • circleoaks Feb 18, 2009

    I have the Intuos3 631W at work. I don't use the buttons & scroll pads on the tablet itself. In fact I also disable the side buttons on the mouse (I have simple needs). Out of the blue it will start scrolling like crazy. I unplug the USB & plug it back in. That usually works. I assumed it was a querk with my IBM tower & drivers. I have since purchased the same Intuos3 for home and guess what? Same exact problem on my Dell Optiplex. I have loaded the latest drivers. No luck.

  • graym3546 Mar 23, 2009

    I've just bought a Intuos A5 wide, same problem. Touch strip goes crazy zooming in or scrolling up. Downloaded latest drivers, still happening though. Current version I'm using is 6.1.0-7

  • Etsin Mar 26, 2009

    Same problem here. I have the latest driver installed, but no help. Now I keep the tablet unplugged, because I'm tired of rebooting every day.

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If you set the scroller options to "only accept input from pen" The problem will go away and yet still function when needed.

Posted on Aug 12, 2009

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This random auto-scrolling issue has followed me from computer to computer for years, ever since I got the Intuos 3 when new. The only solution that worked for me was unplugging and replugging the tablet.
Also, I'm on my 4th replacement mouse for this tablet. They just start clicking and double clicking at random and need to be cleaned on the bottom. Eventually I have to replace them.

Posted on Nov 07, 2012

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Probably a simpler solution than you expected [also a baby out with the bath water] solution. But it works [for me] and I've had to use it several times.

For the PC
Fire up Start-All programs- wacom tablet - tablet preference utility - and delete ALL preferences.

Something I haven't tried yet, but have seen the option is to MOVE the preferences to another machine. If it's possible, I'd suggest making an IMMEDIATE backup of the prefs file when working, and stick them on another drive until the tablet fails. Then try and re-import those settings and see if that fixes things.

I've also found the prefs fail once I have several programs defined with their own prefs.

Posted on Apr 19, 2008

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I've been having this same issue and you know what's crazy? I have the scrolling bars disabled on both sides. Why would they be freaking out like this if they aren't enabled? Only thing I could do was unplug and reconnect and it seems to be normal. (for now)

Posted on Apr 08, 2013

  • Cara Melle Apr 08, 2013

    ***Edit*** Apparently the right scroll bar somehow got enabled, so that's what was going nuts.

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Hi everybody,
I had the same problem on Intuos3 A5 Wide. If you go on the Wacom website and download and install the newest drivers it should fix the problem (working for me so far, fingers crossed!)

Posted on Feb 10, 2009

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I have this problem too and I've found that merely opening the Wacom Tablet control panel program will fix the mad scrolling issue. So I've just got like a quick launch icon for it. A quick open then close seems to (at least temporarily) keep the issue at bay.

Posted on Jul 21, 2009

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1) check control panel (if this is windows) and click on touch pad icon and make sure the sofware to control the touch pad is working and it's on.

2) If it is on, reinstall all touch pad and mouse drivers for this unit by going to the manufature's website and downloading the original drivers for this unit

3) it that does not work, you may have a defective or broken touch pad and it may need replacing

BEFORE CONTEMPLATING A NEW TOUCH PAD, do 1 and 2 first.

They are usually the main causes of touch pad failure and should resolve your issue.

If both fails you may need to order a new part to replace the pad.

I hope this helps. Write me back and let me know how it goes

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