Question about Brother DCP585cw AllInOne InkJet Printer

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Black ink won't print even though the cartridge is

The black ink won't print even though the cartridge is full
tried the cleaning thing heaps, still won't print black
the other colours are working fine though.

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Hi,

It could be you just have a bad cartridge, If it's new, take it back and get a new one to make sure it's not the cartridge. If you get the new one and it still doesn't print black, then you have a bad print head. Meaning it would need to go to a service dealer to replace or repair the print head.

Thanks Mark

Posted on May 14, 2010

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