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Hp officejet dl55xi will not print; "color cartridge empty" or scan: error message: "Scanner failure, turn off and on". A new cartridge does not chnge this message. And turning off and on does not alleviate the scan failure. Could it be a printed circuit board failure? Can one buy a new one? Look forward to hearing from you; jamesbthring@breathe.com Thanks James Thring

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Try goind to Hp web site and get the lates firmware for the ptrinter, does the printer give and error code

Posted on Mar 29, 2008

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