Question about Motorola Mobility Moto Q

1 Answer

I have a Moto Q on the PagePlus Cellular / Verizon network. After calls the unit goes blank. This happens several times a month. Sometimes several in a day. I remove the battery and immediately replace it and hit the power button and it starts up again. I've had this with 3 different Q's. Is there a solution. I know you don't support this old of a phone but any help would be appreciated. No forum has addressed this issue. Thanks for your assistance.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 2,335 Answers

I can help you with your Motorola Moto Q restarting problem.

What has most likely happened is that the firmware of your phone has become corrupted. When this happens your phone will act erratically, freeze, or no longer finish (or even start) its boot sequence.

This is a very common situation with many phones; also with MP3 players, GPS devices and cameras.

The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.)

If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times.

My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone.

I hope that helps.
_________________________________________________
Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

Posted on Jul 14, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Set up i pad 2


The Apple iPad 2 with Wi-Fi and 3G allows you to browse the Internet using a Wi-Fi connection or a cellular connection.

You can purchase an iPad with an internal Verizon 3G network card.


Verizon has several pay-as-you-go plans to choose from in order to activate their service. Verizon has 1 GB, 3 GB, 5GB and 10GB data plans with no contracts that can be activated within the iPad 2 device.


Power on your iPad.


Slide your finger across the iPad to unlock the device. Enter your passcode if applicable.

Tap "Settings," "Cellular Data," "View Account."


Enter your "First Name," "Last Name" and "Telephone Number."


Enter your email address and password. This creates an account on the Verizon network where you can view your data usage and make changes if applicable.


Tap one of the following plans: "1 GB data per month for $20," "3 GB data per month for $35," "5 GB data per month for $50" and "10 GB data per Month for $80."


Tap the applicable credit card for payment and billing. Credit cards available are the following: "Visa," "MasterCard," "Discover" and "Amex."


Enter your "Credit Card," "Name," "Expiration Date," "Security Code" and "Billing Address." Tap "Next" to continue.


Review the Terms of Service and tap "Agree."


Review Billing and credit card information and tap "Submit." Activation happens immediately and you can begin using your iPad via a cellular connection.


Hope this helps








Oct 29, 2012 | Apple I-Pad 2 Leather Case with Wireless...

Tip

My moto razrv3x keeps cutting out when im trying to send txts or receive them...


HOW To format your phone first press *,3 and the call button when your phone is turn off now turn it on and it will automatically be formatted

on Aug 12, 2008 | Nokia 6100

1 Answer

When i call someone they can barely hear me


If it happens to everyone you call it is a problem with the phone itself. Either the mic is damaged or the transmitter is failing. It needs professonal service. Otherwise, there are inexpensive replacements all over eBay.

If it happens from time-to-time with different people it is a connection problem. The only thing you can do is update roaming or restart your phone. If you use Verizon dial *228 and select option 2 to update roaming. Verizon says to do this once per month or after traveling 20+ miles. In the case of non-Verizon phones take out the battery and then put it back in and turn on the phone.

If it only happens with one person, their phone has a problem, not yours.

If this helps please vote for my solution.

Feb 25, 2011 | Motorola Mobility Moto Q

1 Answer

Unlock Eris from Verizon so that I can use it with Straight Talk Unlimited


You cannot do this. Straight Talk only allows phones with specific MEIDs on their network. You could use your Eris with PagePlus, another prepaid provider that uses the Verizon network. They have a 1200 minute/2000 text/100MB plan for $29.95/month.

Dec 29, 2010 | HTC DROID ERIS Cell Phone

1 Answer

Verizon phone sending duplicate messages


Verizon phones sometimes have a habit of doing that. if it is a constant thing you may need to take it to verizon but if its a once and a while thing its just a hiccup in verizon's network.

Apr 03, 2009 | Motorola Mobility MOTO W755 Cellular Phone

1 Answer

Takes 2 to 3 attempts to open Explorer


Define your router IP address as DNS server in your TCP-IP protocol (Control Panel, Network adapter)

Jan 19, 2009 | Microsoft Internet Explorer 7

1 Answer

Black screen on Motorola Krzr k1m


my cell phone motorola k1 have black screen 3 hours in any day. can you halp me?

Nov 20, 2008 | Motorola Mobility MOTOKRZR K1 Cellular...

1 Answer

Cuts out


it is problem of connection wire of the flap. take it to ur nearest service center.

Aug 12, 2008 | Motorola Mobility RAZR V3x Cellular Phone

1 Answer

Verizon LG


I need to know as vx4700 is the code of unfreezing of lg

May 23, 2008 | LG VX4700 Cellular Phone

1 Answer

Verizon Pay As You Go Phones


If it has a sim, or an sd card slot, yes!

May 12, 2008 | Verizon Communications PN-215 Cellular...

Not finding what you are looking for?

Open Questions:

0 Answers

boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

Oct 09, 2012 | Motorola Mobility Moto Q

See all Motorola Mobility Moto Q Questions

Motorola Mobility Moto Q Logo

77 people viewed this question

Ask a Question

Usually answered in minutes!

Top Motorola Mobility Computers & Internet Experts

Motorola Mobility
Motorola Mobility

Level 3 Expert

1623 Answers

Layla Pong
Layla Pong

Level 2 Expert

40 Answers

Emily snow

Level 2 Expert

64 Answers

Are you a Motorola Mobility Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...