Question about NorStar Meridian M7310 Phone

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NorStar Meridian M7310 unwanted auto-forward

We can pick up an outside line, but when you put the line on hold it automatically forwards to a phone in the basement and starts ringing. We didn't ask it to do this, and it is most unwelcome. Basically, we can't use our front desk phone to route the calls which is its job. If anyone knows a solution to this weird problem, or if there is Meridian / NorStar tech support someplace, that would be awesome.

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Sounds like the one touch button for the basement set on the console is stuck down there by transfering any calls to that extension. Make sure that the button is pulled fully up (sometimes just the corner is stuck down).

Posted on May 14, 2010

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