Question about Whirlpool 25.4 Cu. Ft. Side-by-Side Refrigerator w/Thru-the-Door Ice & Water - Satina Stainless-Look

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My icemaker just stopped making ice - i can feel frozen ice in the top but it doesnt dump any ice out?

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Hi, first , pour about 2/3 cup of water into the ice maker . If if freezes , and dumps , replace the water valve. If it does not dump the cubes , replace the ice maker. After pouring the water into the ice maker , remove the bottom kick panel , and clean the bottom coils , of dust , lint , pet hair , etc , as this will raise the freezer temp . An ice maker has to be 5 degrees , to operate , correctly . If ice maker starts working , after cleaning the coils , GREAT ! ( it does happen ) .

Take care

Posted on May 13, 2010

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1 Answer

Ice dispenser does not work unit makes ice and water works fine


As long as the ice trays are filling with water, it's not actually the function of the ice maker to make ice. Ice simply forms because the freezer compartment is cold.

The icemaker's function is to sense when ice is formed in the trays and to dump the ice into its container.

This requires the use of a thermostat to sense the water/ice temperture and 'tell' the icemaker when it's time to dump the ice.

During the dump cycle, a heater briefly comes on as the arm swings through the ice cube compartments to assist in loosening the ice cubes and make them easy to dump.

If the icemaker is filling with water but you get no ice, I suspect that either the control circuit (thermostat, relays, and wiring) is not 'telling' the heater to come on, or the heater is burned out.

Some units also have a timer circuit such that both the timer contacts and the thermostat contacts must be close in order to initiate a dump cycle (i.e., it must be time to dump and the water in the cubicles must be frozen).

A skilled homeowner could make these repairs, but if you don't feel comfortable taking your icemaker apart and testing the components, I advise leaving the job to a qualified repairman.

I hope this helps. Good luck.

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Arctica won't make ice; ice was frozen solid yesterday. After removing, it won't make any more ice cubes.


As long as the ice trays are filling with water, it's not actually the function of the ice maker to make ice. Ice simply forms because the freezer compartment is cold.

The icemaker's function is to sense when ice is formed in the trays and to dump the ice into its container.

This requires the use of a thermostat to sense the water/ice temperture and 'tell' the icemaker when it's time to dump the ice.

During the dump cycle, a heater briefly comes on as the arm swings through the ice cube compartments to assist in loosening the ice cubes and make them easy to dump.

If the icemaker is filling with water but you get no ice, I suspect that either the control circuit (thermostat, relays, and wiring) is not 'telling' the heater to come on, or the heater is burned out.

Some units also have a timer circuit such that both the timer contacts and the thermostat contacts must be close in order to initiate a dump cycle (i.e., it must be time to dump and the water in the cubicles must be frozen).

A skilled homeowner could make these repairs, but if you don't feel comfortable taking your icemaker apart and testing the components, I advise leaving the job to a qualified repairman.

I hope this helps. Good luck.

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1 Answer

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As long as the ice trays are filling with water, it's not actually the function of the ice maker to make ice. Ice simply forms because the freezer compartment is cold.

The icemaker's function is to sense when ice is formed in the trays and to dump the ice into its container.

This requires the use of a thermostat to sense the water/ice temperture and 'tell' the icemaker when it's time to dump the ice.

During the dump cycle, a heater briefly comes on as the arm swings through the ice cube compartments to assist in loosening the ice cubes and make them easy to dump.

If the icemaker is filling with water but you get no ice, I suspect that either the control circuit (thermostat, relays, and wiring) is not 'telling' the heater to come on, or the heater is burned out.

Some units also have a timer circuit such that both the timer contacts and the thermostat contacts must be close in order to initiate a dump cycle (i.e., it must be time to dump and the water in the cubicles must be frozen).

A skilled homeowner could make these repairs, but if you don't feel comfortable taking your icemaker apart and testing the components, I advise leaving the job to a qualified repairman.

I hope this helps. Good luck.

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1 Answer

Model 22 Icemaker is not making ice


The following assumes that the ice trays are properly filling with water. If not, check the water control valve.

As long as the ice trays are filling with water, it's not actually the function of the ice maker to make ice. Ice simply forms because the freezer compartment is cold.

The icemaker's function is to sense when ice is formed in the trays and to dump the ice into its container.

This requires the use of a thermostat to sense the water/ice temperture and 'tell' the icemaker when it's time to dump the ice.

During the dump cycle, a heater briefly comes on as the arm swings through the ice cube compartments to assist in loosening the ice cubes and make them easy to dump.

If the icemaker is filling with water but you get no ice, I suspect that either the control circuit (thermostat, relays, and wiring) is not 'telling' the heater to come on, or the heater is burned out.

Some units also have a timer circuit such that both the timer contacts and the thermostat contacts must be close in order to initiate a dump cycle (i.e., it must be time to dump and the water in the cubicles must be frozen).

A skilled homeowner could make these repairs, but if you don't feel comfortable taking your icemaker apart and testing the components, I advise leaving the job to a qualified repairman.

I hope this helps. Good luck.

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The laser , is supposed to blink . This laser , tells the icemaker to stop making ice , when the bin is full . Pour about 2/3 cup of water into the icemaker . If it doesn't dump the cubes into the bin , the icemaker is bad . Or , if there is ice in the bin , which hasn't dumped , the icemaker is bad . If the icemaker dumps the ice ( from water pour ) , then look above the fill cup , and see if the black fill tube is frozen . If so , then replace the water valve and turn the freezer temp down slightly . It will take several days for this fill line inside freezer to thaw . If icemaker dumps , and black tube NOT frozen , replace the water valve . The valve , is where the wall water line connects to on the refrig

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1 Answer

I have a Whirlpool refrige. side by side and the ice maker has stopped working. The infrared light keeps blinking. I have unplugged it a couple of times as well as turned the infrared off. Any advice?


The laser , is supposed to blink . This laser , tells the icemaker to stop making ice , when the bin is full . Pour about 2/3 cup of water into the icemaker . If it doesn't dump the cubes into the bin , the icemaker is bad . Or , if there is ice in the bin , which hasn't dumped , the icemaker is bad . If the icemaker dumps the ice ( from water pour ) , then look above the fill cup , and see if the black fill tube is frozen . If so , then replace the water valve and turn the freezer temp down slightly . It will take several days for this fill line inside freezer to thaw . If icemaker dumps , and black tube NOT frozen , replace the water valve . The valve , is where the wall water line connects to on the refrig .

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1 Answer

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Due to your refrig having the ice bin on the door , it could be a little bit more difficult to diagnose . Pour about 1/2 cup of water into the icemaker . If it doesn't dump , then the problem is the icemaker . When you open the freezer door , does the laser lite flash 2 times then pause then 2 times etc.? If the lite does not flash , it means the icemaker is in the harvest mode (dumping) . If stuck in the harvest mode , replace the icemaker . If the icemaker dumps the frozen cubes , then the black fill tube above the fill cup , could be frozen , or the water inlet valve is bad . If you feel ice in the black tube ,(water valve bad due to slow drop leak ) you'll need to pull the fridge from the wall , and see if there is a plastic coupling on the tube going up to the icemaker . If not , you should get one in case of future problems . Cut the tube (or disconnect the fitting ) (if you can blow thru it , black tube is not stopped up with ice ) and turn the icemaker off . Turn the freezer setting down a number or two . Go by ocassionally to see if you can blow thru the line . This water line goes between the top of refrig and the inner liner . Bad design because if it freezes , no way to get to it . Can try hair dryer2.gif on top of refrig . I have known it to take several days for this line to thaw .

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1 Answer

I have a whirlpool refrigerator model# ED5SHAXMB00.


Due to your refrig having the ice bin on the door , it could be a little bit more difficult to diagnose . Pour about 1/2 cup of water into the icemaker . If it doesn't dump , then the problem is the icemaker . When you open the freezer door , does the laser lite flash 2 times then pause then 2 times etc.? If the lite does not flash , it means the icemaker is in the harvest mode (dumping) . If stuck in the harvest mode , replace the icemaker . If the icemaker dumps the frozen cubes , then the black fill tube above the fill cup , could be frozen , or the water inlet valve is bad . If you feel ice in the black tube ,(water valve bad due to slow drop leak ) you'll need to pull the fridge from the wall , and see if there is a plastic coupling on the tube going up to the icemaker . If not , you should get one in case of future problems . Cut the tube (or disconnect the fitting ) (if you can blow thru it , black tube is not stopped up with ice ) and turn the icemaker off . Turn the freezer setting down a number or two . Go by ocassionally to see if you can blow thru the line . This water line goes between the top of refrig and the inner liner . Bad design because if it freezes , no way to get to it . Can try hair dryer on top of refrig . I have known it to take several days for this line to thaw .

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2 Answers

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Pour about 1/2 cup of water into ice maker . If it dumps , replace the water valve . If doesn't dump , replace the ice maker . Also make sure the coils are clean of dust , lint , etc...

Aug 15, 2009 | Refrigerators

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