Question about Western Digital 320GB MyBook External USB 2.0 Hard Drive

2 Answers

Computer won't recognize

Out of the bule cannot access files on external drive. "Blue Circle" doesn't revolve and no noise from the drive but it does light up. Any solutions or is that data lost?
Please advise.

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It is possible that another device took the drive letter that was assigned to your MyBook. I have seen this from time to time. If you are not sure how to reassign the drive letters the links below will help you do this.

How to change your drive letter in Windows Vista and Windows 7

How to change your drive letter in Windows XP

It is possible that something happened to the drive. Now it could also be an issue that the drive got disconnected from the computer improperly. Note the drive can still be plugged in for this to happen so you might try connecting it to another computer.

The other thing to look at is that the controller in the drive gave out so if the drive is out of warrarnty you might try opening it and connecting the drive directly to the computer.

Let me know if you have any more problems or questions


Posted on May 13, 2010

Testimonial: "Thanks I will give the new case a try. Thankfully everything on this drive is reproducable... with alot of effort. Regards, Dan"

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Unfortunetly there are only a few things you can do at this point. When these units fail (all brands) the failed part is the usb interface. The hard drive inside the case is actually fine (the vast majority of times anyway).
If this were under warrenty you could send it in but you would be almost certain to loose everything on the drive. Most of the time they will try or say they will try to save your data but during the repair process it is lost. So if you have warrenty and don't care if you lose what is on there then you can send it in and tell/ask them to save the data.

Your other option is to purchase a external usb drive enclosure ($15 up) Take the hard drive out of the WD case and put it into the new enclosure. That gives you acess to your data again. This isn't hard to do but if you are not comfortable doing this any tech can easily do it. It should take 20-30 minutes at most.

All external usb drive units work the same way and are built about the same. The data is stored on a ordinary hard drive that you would find in side your desktop or laptop. The inly oeal differences are the sizes physical as well as capacity and if the unit takes power from the usb port (only the smaller portable ones) or they use a plug in power supply. Regardless of the type brand or style putting the drive in a new enclosure usually fixes everything. The only time it doesn't is the rare time the drive inside has failed (heard about it, never seen one)

Posted on May 13, 2010

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