Question about HP Office Equipment & Supplies
If you can not select color on the driver screen then you may have downloaded the wrong driver. For example if you are using Windows XP and you downloaded the PCL6 driver then that driver only prints in black and white. The PCL5c driver prints in color. So just go to your printer in windows and pull up the properties. Look at the Advanced tab and it should display the driver. Make sure it is not PCL6. If it is then delete the printer entirely and dowload the 5c driver and re-install.
Make sure when you are printing you have selected "print in color" on the setup screen not grayscale or black and white.
Lets start here and let me know if this does not resolve your issue.
Good Luck and Thank You for using Fixya.
Posted on May 13, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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