Question about Brother MFC 7420 All-In-One Laser Printer

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My mfc 7420 is adding an image from a previous fax to all of my outgoing faxes. when i shut the machine off it clears it for one or two faxes and then it comes back. help?

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Somehow you have a page of data stuck in the memory. It should be cleared each time you print. This might indicate a bigger problem starting so if this repeats you may beed to take it into brother.

To get rid of this we need to do a reset. You need to keep pressing the DOWN or UP keys a couple of times till you see ‘Maintenance 99’ displayed on the display. Then hold down the ‘Set’ button to go to standby mode. Please note that if you press the exit key only after typing in a single digit then the machine goes to maintenance mode in initial stages. Just as a word of warning this can reset the printer to factory default which means any settings or stored numbers (fax numbers etc) will be lost.

That should get rid of your ghost in the machine.

Posted on May 13, 2010

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Clearing fax numbers from my brother mfc 8220 printer


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Found this here...

(For MFC-7420)
When you turn off the MFC's power switch its memory will be cleared. To check
whether the MFC has faxes in its memory see Checking if the MFC has faxes in
its memory on page 11-5. If there are faxes you need to save them before following
the suggestions below (See Transferring faxes to your PC on page 11-5 or
Forwarding faxes to another fax machine on page 11-5).
Turn off the MFC's power switch and then turn it on again. If the error message
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Check the settings in your application software to make sure it is set up to work
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(For MFC-7820N)
Turn off the MFC's power switch and then turn it on again. If the error message
continues leave the MFC for several minutes and then try it again. (The MFC can
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Looking through this manual, this is the only solution that I could find. There are options on the 7820N model in the menus that will allow you to reset the printer itself, and i quick search through the above link for "printer reset" should bring you to the menu selections for that.

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I am having a similar problem but cleaning it did not work. But try that first.

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1 Answer

Scanner locked


okay, im assuming the brother all in one in the picture is what you're on about...right?!? anywayz :) basically i think it is because you have got "faxes saved in the memory" it sounds weird but the scanner locked is coming up because the scanner is not going back to its home position. if there are faxes in its memory, it means that the memory has not been cleared. to check press menu/set 9,0,1 - if the screen says "No data" means that the memory has been cleared and i don't know what to do!! if it says "Enter fax.no" means that there are faxes in the memory, in this case, the fax must be cleared of memory, (if you need the faxes, you must save them before proceeding) turning it off clears memory apparently but im assuming you've tried that countless times.Turn off the machine's power switch and then on again. If the error message continues, leave the machine for several minutes and try it again. the MFC-7820 can store memory for up to 4 days, so watch out if you have a 7820. apparently this will resolve the issue and the message should go away, hence the scanner returning to its home position!! hope this helps

user guide : http://www.topedge.ro/info/USER-GUIDE/BROTHER/MFC-7820N.pdf

11-3 is the scanner locked section
11-5 is the fax removal section

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