Question about Canon PowerShot SD1100 IS Digital Camera

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I installed the solution disk software for my Canon Power Shot A11001S onto my computer. However, when I click on Transfer untrandfered images I keep getting a message thatreads: Canon Utilities Camera Window has encountered a problem and needs to close. My images do not transfer. What do I do?

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Hi,

This Message is a Common Message and could be there for MANY reasons. The best way to start with is to Uninstall the Software and then Re-Install it. If the Problem Still Persists, then we need to eliminate, is this a Corrupted Software ( remember, CD could get Corrupted any time ) or is it due to Virus, Malware or Registry Problem.

The next Step would be to Download the CD on a Different Machine.If you still get's the same message, the CD is either Corrupted or you need to Update the Software.You could Download the Software from the Canon website and also check,if there is any patch introduced by Canon. Also, Maje sure that the Windows Should be Updated.

If you are able to Download the Software and use it properly on other Machine, then it could be a case that either the PC is Infected or the there is a Conflict between the software's or there is change in the registry.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on May 13, 2010

  • 6 more comments 
  • flashthatsmi May 13, 2010

    The software works fine on my computer at home. The problem is with my computer here at work. I have aleady uninstalled the software and then reinstalled the software, but have the same problem. What should I do now?

  • taran_2005
    taran_2005 May 13, 2010

    Thanks for your response!!

    First Run Anti - Virus to make sure that there is nothing wrong with the PC.

    Download :-

    http://www.piriform.com/ccleaner/downloa...

    Download, Install and Run Clean and Registry Fix.

    Once done, again Install the Software and let me know the update.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!


  • flashthatsmi May 13, 2010

    OK, so far I have done all of the above and still same problem. Now what?

  • taran_2005
    taran_2005 May 13, 2010

    Thanks for your response!!

    Are you sure, the windows are Updated?

    If yes, tell me the O.S and let me check,if there is a Patch. Unless, we might end up restoring the PC. When did you used the Software on this PC? Is this the first time?

    Let me know,so that we could proceed.

    Hope i helped you.

    Thanks
    for using ' Fixya ' and have a nice day!!


  • flashthatsmi May 13, 2010

    No I am not sure the Windows are updated. How do I update the windows? Sorry you are working with a computer dummy here.

  • taran_2005
    taran_2005 May 13, 2010

    Thanks for your response!!

    Not an issue, i would be glad to help you. Kindly let me know whether it is Windows 7 or XP or Vista?

    Let me know,so that we could proceed.

    Hope i helped you.

    Thanks
    for using ' Fixya ' and have a nice day!!


  • flashthatsmi May 13, 2010

    I'm pretty sure it is windows XP.

  • taran_2005
    taran_2005 May 13, 2010

    Thanks for your response!!

    Take a look at the Video Below on How to Update Windows XP :-

    Let me know,once you are done.

    Hope i helped you.

    Thanks
    for using ' Fixya ' and have a nice day!!


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