Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone
line. Next, follow these instructions based on where the paper jam is
Paper is jammed inside the paper tray:
Pull the paper tray out of the machine.
Pull out the jammed paper to remove it.
Paper is jammed inside the machine:
Reload the paper in the paper tray.
Reinstall the paper tray.
Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
Re-insert the jam clear cover.
If you can not pull out the jammed paper, lift the scanner cover
from the right-hand side of the machine until it locks securely into the
Remove the jammed paper.
Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.
Gently move the print head to the center.
Be careful to not force the print head to move.
If the print head
is positioned at the far right hand side, you cannot move it. Please
contact Brother Customer Service from "Contact Us".
Examine under the print head. If anything is found, remove it.
Use a flashlight if necessary to check thoroughly.
Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
Reconnect the power cord and telephone line.
To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.
If the message continues to
appear on the LCD, the machine will require repair. Please contact
Brother Customer Service from "Contact Us".
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