Question about Canon PIXMA MX860 OFFICE AIO-2.5IN LCD 19.4X17.1X8.9IN All-In-One InkJet Printer

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I lose PC's internet connection when faxing with MX860 on network

We have a network of 4 PCs at work and the printer (canon MX860) all are hard wired. The PCs are running Windows XP. Every thing works fine until we either send or receive a fax. once that happens our computers lose the internet connection at the router (the little green indicator light for internet goes out). Sometimes with time it will just come back, but often we have to turn the router off and back on to get the internet back. We just added the 4th computer and had to upgrade our router to one with more ports so I'm sure it is not the router because we were having this problem before we got the new one.

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  • Canon Master
  • 3,866 Answers

Yeah look like you have dsl and in that case you need a filter to go on that line so it will filter out you dsl connection so the data will pass threw.

I lose PC's internet connection when faxing with M - e125b03.jpg
I has two plugs one for you dsl modem and one for you fax or voice...

if you have one of these make sure there on all lines even the fax line, if you do have one then it needs to be changed out as it is bad.

Thanks please do not forget to rate my answer and leave feedback

Posted on May 13, 2010

Testimonial: "Thank you! I didn't even think about that but it makes perfect sense. one more question though where exactly does the filter go? Between the printer and the wall, the wall and the router or the router and the source? Thanks again."

  • Grand Canyon Tech
    Grand Canyon Tech May 13, 2010

    1.You take out the phone jack form wall.

    2. put in the HPNA filter

    3. the filter has two plug ins 1 for the dsl modem and one for the fax/phone.

    Hope this helps additionally, I had a huge headace so I had to go lay down so sorry for the delay!


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