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To activate my renewd subsciption, the computer asks for a KEY number. I could not find find a KEY number on the email describing the renewal. I have a serial number and a order number.

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Please elaborate the problem providing us with more details like the name of the product or service which you are trying to renew. Any other relevant details.

Kindly reply to this post with the details. Thanks for using FixYa.

Posted on May 13, 2010

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  • wanned_marie May 13, 2010

    The product was Norton Internet Security.Renewal was on 5--7-10. Order number VAB51214426 and serial number XKTQV2R397YF.

    On the desktop page the Norton Icon puts out some pages to sign in the account and choose six month trial or the Key number for the regular yearly subscripption. This activates the program. Since I don't have a KEY number I cannot activate the norton Internet Security program that is fully paid for.

  • AliTech110
    AliTech110 May 13, 2010

    Many thanks for providing the details.

    The 12-digit alpha-numeric serial number that you have received is the activation key for the Norton.

    Try the serial key to activate the program.

    Hope this helps. Thanks once again. 

  • AliTech110
    AliTech110 May 13, 2010

    Also, further information regarding the activation process, you can contact the Norton Customer support by clicking this link

    On the page which opens, you will find the links to contact the Norton customer service by phone, email and through live chat options.



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