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Printer says - "57 - Check Duplex Connection". What should I do?

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  • Lexmark
    Lexmark May 13, 2010

    What is the exact model number of your printer? Is the complete/exact error message on the printer?

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On a printer, the "duplexer" flips the paper over, so that it can print on the "back" of a sheet, after printing on the "front" side.

Check that the duplexer hardware is properly connected & seated into its socket.

Posted on Jun 17, 2010

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Posted on Jan 02, 2017

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I have a 69.0 printer error on my HP5100dtn printer.


Hi Mary L,
Good day... This steps may be helpful for you. try sorting one by one steps...below
solution 1:
1.The duplexer side adjust has failed.
2. Turn the printer off and then on.
3. Reseat the duplexer assembly.
4. Replace the duplexer assembly.

solution 2:
1. The duplex printing unit is not functioning.
2. Turn the MFP off, and then turn the MFP on.
3.Reseat the duplexer.
4. Check the connection between the duplexer and the DC Controller.
5. Replace the duplexer.

solution 3:
1. Duplex mechanism failure.
2. Duplex slide adjust has failed.
3. Temporary error.

Hope this solve the problem...
Thanks in Advance.
Hp Error Code 69 Service Errors 69 Printer Repair Message

Sep 15, 2017 | Office Equipment & Supplies

1 Answer

Jam in duplex area


Its is trick..If its more then two pages print, printer grabs second page even first page in duplex unit., here its confusion. Check with simplex single print, see any paper mismatch error? or printer throwing paper in output bin after successful print?. No.. check fuser out sensor or paper out roller.
Print only two pages matter in duplex, check where paper struck? if paper our roller not grabbing paper back properly in time (slipping while grabbing back) gets jam error.
Always ensure that select proper paper size in printer.Other than this it may major issue, need technical knowledge..& possibilities are less to judge the exact problem..
Keep update us to resolve the issue.

Aug 22, 2014 | HP Color LaserJet Professional CP5225dn...

1 Answer

Duplexer problem


There are several thing which may cause unexpected jams in the duplex tray...,
1. first thing to do is eliminate all other possibilities by removing the netCard/Net connection Parralel connection so the machine is Stand Alone. make sure there is paper in the feed cassette 2 ( paper Tray)
press the TICK to enter menu
scroll down to diagnostic- press TICK
scroll down to paper path test - press Tick
scroll down to Source and select tray 2
scroll down to Duplex And select YES
( if the duplex option is not visible here then there is a connection/seating problem with the duplex tray)
Scroll down to copies and select 10
scroll up to print test page and press tick
the machine should now start duplexing 10 pages,
if you get the same error ( 1 page enters then jams)
it could be a dirty/snapped paper entry sensor,( looks like a little plastic match stick that protrudes into the feed path of the paper)
use a can of pressurised air to Blast any dust away from this arm and the surrounding area being careful to follow the Paper sensor Arm back to the sensor and blasting this as well-
Duplexer tray are cheaper than an engineer call out, if the fix above fails , your cheapest option may be a replacement Duplexer tray, available from most HP office equipment Stores as well as Belmonte Business Equipment.

Jul 23, 2013 | HP LaserJet 4250n Printer

1 Answer

I have a HP Color Laserjet 3600DN. The initial problem was no duplex printing. It wasn't pulling the paper back down. I replaced the duplex transfer belt. No luck. I then replaced the duplex reverse...


I've worked on these printers for years and I never heard of a "duplex transfer belt".
Sounds like you broke a wire or missed plugging in a connector.
Probably a bad Duplex Feed Drive assembly or bad DC Controller.

Jun 01, 2011 | HP LaserJet 5000gn Printer

1 Answer

Need step by step instructions on how to duplex with my mfc 8500


1. From your application, Choose the print command (in ms Word "Ctrl + p"C1. From you application, choose the print command (in ms Word "Ctrl + p")
2. Choose the name of your machine in the Print dialog box and click Properties.
3. Choose Duplex / Booklet in the Properties dialog box and click OK.
(see page 57 in the manual)

Download Manual Here

May 05, 2011 | Brother MFC-8500 All-In-One Laser Printer

1 Answer

Will not duplex - fails duplex quick test


Hello.

Here are some suggestions from Lexmark as to why the printer will not duplex:

The ability to select duplex printing requires the following:
  • -The printer must recognize the physical duplex option.
  • -The duplex option must be recognized by the driver under Properties > Install Options.
  • -The selected Paper Type must not be:
    -Transparency
    -Labels
    , or
    -Cardstock/Extra Heavy Paper.

  • -Under Page Layout > More Page Layout Options, the following options must not be selected:
    -Booklet printing
    -
    Poster printing
Printer recognition of duplex option Some printers and MFPs have the duplex option built into the physical printer while others require physical connection of the duplex option or tray.
To check for an installed duplex option:
Print a Menu Settings page and check for DUPLEX under Device Information > Installed Features. (The embedded web server path is Reports > Device Settings > Device Information > Installed Features.)
If DUPLEX does not appear as an installed option, consider the following possible reasons: -The duplex drawer or tray is not properly connected to the printer. Try reseating the printer onto the duplex option so that the duplex option's upper auto-connect connector is properly aligned with the printer's bottom auto-connect connector. NOTE: A "982 duplex error" may also result from this condition.
-Turn the printer off for about 15 seconds, and then turn the printer back on. If the printer was quickly turned off and on, a low-voltage power condition could prevent the peripheral from being acknowledged during the initial printer start-up.
-The auto-connect connector is damaged on the printer or duplex option.

Software driver recognition of duplex option - reinstall driver.

Hope these suggestions help.

Nov 27, 2009 | Lexmark E450dn Laser Printer

1 Answer

57 service error message. Wht does that mean? We


A fan failure was detected.Printer fan or Duplex fan.
1. Check the fan’s connector and make sure the fan is not blocked.
2. Replace the fan.

On older style printers this is often caused by a bad main motor. (Older style printer being printers with halogen heating elements in the fuser - 4, 4+, 5, 4si, 5si, etc).

Oct 19, 2009 | HP LaserJet 4 plus Printer

3 Answers

HP laserjet 1300n won't print duplex from vista


in the printer driver setting there is option to turn on manual duplex printing.
Go to printer driver properties go to printing default under printing default there is a option called finishing in finishing print on both sides is mentioned select that option and i m sure it should work

May 03, 2009 | HP LaserJet 1300n Printer

2 Answers

How do i resolve a sc520 on aficio 1085?


this is a duplex jogger error prob, open up your printer and ensure that the duplex assy is completely fastened onto the machine, any loosed connection can trigger an error, pull and push back the unit duplex once again to reset it, make sure this is sitting correctly and close the machine.
if not there is too much load on the jogger mechanism w/c make it so hard for the unit to initialize, then this will also occur check for any mechanical binding, if not then there is no choice but to change the jogger motor 
cheers

Nov 30, 2008 | Ricoh Aficio 1085 Laser Printer

1 Answer

HP C4200 Printing both sides


Some printers automatically print on both sides of a page (automatic duplex printing); other printers allow you to manually reinsert pages to print the second side (manual duplex printing); and some printers do not support duplex printing at all. To find out whether your printer supports duplex printing, you can check the printer manual, contact the printer manufacturer, or check the printer's properties by clicking Properties in the Print dialog box.
To find out whether your printer supports duplex printingThe options in the Print dialog box can vary depending on your printer options and configuration.
You can use the following clues to determine whether a specific printer supports duplex printing:
  • Check your printer manual or consult your printer manufacturer.
  • Click the tabs in the Print dialog box and review the options. If options such as print on both sides of the paper, duplex printing, or two-sided printing appear on any of the tabs, the printer probably supports automatic duplex printing.
Notes
  • If you are printing to a combination copy machine and printer, and the copy machine supports two-sided copying, it probably supports automatic duplex printing.
  • If you have more than one printer installed, it's possible that one printer supports duplex printing and another printer does not.
To manually set up a printer to print to both sides of a sheet of paperWith some printers, you can use the Manual duplex check box under Printer in the Print dialog box. Word will print all of the pages that appear on one side of the paper and then prompt you to turn the stack over and feed the pages into the printer again.
You can also use the following procedure to set up your printer for manual duplex printing:
  1. On the File menu, click Print.
  2. In the lower-left corner of the Print dialog box, in the Print box, click Odd pages.
  3. Click OK.
  4. After the odd pages are printed, flip the stack of pages over, and then in the Print dialog box, click Even pages.
  5. Click OK.
Note Depending on the printer model, you might have to turn and reorder the pages to print the other side of the stack.

Sep 08, 2008 | Office Equipment & Supplies

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