Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

My washer will fill up but not spin. It will drain the water, but not spin. The door lick light does come on.

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  • Bridget Burkot May 13, 2010

    It is helpful. I will have to go home form work and investigate the problem. You have given me a lot of very useful information. Hopefully I can fix it without spending $400.00.

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  • Maytag Master
  • 19,396 Answers

Hi.


If the lock light comes on, then it is a well known problem with the washer control board or withe the lock motor.

The procedure to the test control board and the wax motor is illustrated here. Click to open the page.

See also:Maytag Neptune Wax Motor Failure which causes no spin

The wax motor that is usually the culprit is sold at about $30.

To find parts see:

Where do I find parts and diagrams?

or

MAYTAG NEPTUNE WASHER WAX MOTOR

Ensure that you buy the right motor by entering the whole model number in the seller website, or by contacting the seller.

If replacing the motor does not help , then the problem is the control board.

Regards.

Ginko.

Posted on May 13, 2010

  • Ginko
    Ginko May 13, 2010

    Hi.

    Most of the time the problem is the wax motor, that kicks in right before spin, and the washer can be fixed with about $30/$40.

    I also suggest giving a call to Maytag to check if the part can be covered by manufacturer. The number is listed on the use and care manual.

    Thanks for the feedback.

    Ginko.


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Posted on Jan 02, 2017

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The door wont open . I have tried to put it on for a cycle and you can here the the water for around 5 seconds then it stops and does nothing.


Check and make sure your pump or filter is not clogged, then next I would suspect you have a faulty door lock mechanism
More common issues with the door lock.
Is water hooked up to the washer?

The door will remained locked while draining water. If during installation the washer was plugged in and turned on without water hoses attached, the washer may attempt to drain for 8 minutes before the door unlocks. Let the washer run until the door unlocks. Do not turn off the washer or unplug the washer.
Does water remain in the washer after the final spin?

If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle. For models that have Rinse/Drain & Spin, push the Extra Rinse button to turn off the rinse to remove excess water.
Is the door locked and the Add A Garment light on?

If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?

If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
Trying to gain access into a locked door can be a bit frustrating. Upon researching your question I found some links that may help you unlock your washer door. I attached all links below. I hope this helps!
http://www.managemylife.com/mmh/questions/204092-how-do-i-get-the-door-open-on-my-kenmore-washer

http://www.managemylife.com/mmh/questions/220303-does-front-loader-door-open http://www.managemylife.com/mmh/questions/134692-why-wont-the-door-open-on-my-kenmore-frontloading-washer

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If you are having a problem with your top load washer then check out this tip...

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If you are having problems with your front load washing machine then checkout this tip...

Front Load Washing machine not draining and or not spinning


heatman101

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sounds as if you have a lid lick/door switch issue, the machine is not recognizing the door being closed and for safety reasons will not enter spin/drain.. open anc\d close lid a few times slowly, cam you hear a "clicking noise" whe njust about closed?? id assume not replace teh lidswitch

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1 Answer

Soon as i set cycle and swich on door light flashes open


hi,
The cycle doesn't advance
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It's the timer, if your washing machine fills with water and begins agitating, but the timer never advances--or if the washer is in a spin cycle and the timer won't advance. Then you need to replace the timer. 


It may be a cold-water supply problem, if the washing machine fills with water, agitates, drains, and spins, but then doesn't fill with rinse water. See There's no cold water.

Thanks for your question.

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Control Lock


Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.

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