Question about Brother HL-2170W Laser Printer
I upgraded a Windows XP machine to Windows 7 and installed Office 2007. I had to back up and then wipe out the XP operating system and have not yet moved the files back to the Win7 system. The HL-2170w printer printed before the new OS was installed, but not after. It shows up as installed, it is the default printer, and is visible on the home network. The other computer on the network sees it, but cannot print to it either.
The print queue shows each job as Printing, but then as Error-Printing after about 45 seconds to a minute.
I attempted to update the driver, but this not only didn't work, it somehow disabled all of the USB ports. I had to reinstall Win7 again, but this time I left Office off until the printer works. I finally got the USB ports working, through multiple restarts and various configurations of PS/2 and USB keyboards and mice. The USB will still not recognize a thumb drive, however, and the shared permissions are being difficult, so I'm currently not able to restore the files from the XP system. At this point, I had to walk away from the job, and the current state of the system is essentially a fresh install of Win7 with a printer that is installed, but won't print, and a network drive that is shared, but unable to be accessed from the other system on the network.
Any advice is appreciated. Techno-jargon is fine, I'm A+ certified, I've just never worked with Win7 or this model of printer before. Thanks in advance.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Download the software/driver package from Brother and do a clean install. You have to set it up first (best to do using LAN/wired connection initially).
Posted on Mar 04, 2009
The questions sound like they came out of a A+ exam.
You did not provide enough information to accurately troubleshoot your issues. The following solutions are my first assumptions based on what you've typed.
1. Clean the printer. Usually caused by dirty drum, toner cartridge, rollers. Could also be caused by faulty drum. More details to resolve better
2. Check printer for paper, check tray settings in printer defaults under printer and fax settings, if it is a special function in word such as a mailout, check printer tray settings under mailout. Also check to ensure proper paper size is specified in word.
3. When booting computer, press F8 BEFORE it gets to the Windows XP splash screen, then select "Safe mode" or "Enable VGA mode", log into windows and check your display settings for you graphics adapter. This can be found in the control panel. Try setting it to a lower resolution. Check to make sure you have the proper VGA drivers installed.
4. Floopy cable is most likely connected wrong, Open chasis and flip connector that connects to back of floppy disk drive.
5. Printers printing jibberish is usually caused by incorrect printer drivers being installed. Download printer drivers from manufacturer's website, uninstall old drivers and reinstall new drivers.
6. Lots of reasons for bad DVD burning. Uninstall/reinstall buring software. you can download a free dvd recording software from http://infrarecorder.org/. If that works, perhaps your current DVD Burning software is not compatible with Vista. May also be faulty media or drive.
7. Windows XP Installer probably doesn't have the drivers built in for your specific SATA controller. Determine the SATA chipset by looking at the card (if it is a card) or looking on the motherboard to determine the motherboard brand and model. go the the motherboards site to download newer drivers, copy to CD and during Windows XP CD boot, press F6 when prompted to specify SATA drivers from the CD. You will need to extract the drivers from a compressed state (if applicable) before burning to the CD
Failure to detect a drive can also be caused by faulty hard drive.
8. If the comptuer just reboots without warning, probable cause is bad capictors on motherboard. Open chasis and look at the cylinder towers on the motherboard. Check for tops that are beveled or seeping a thick substance. If you see beveled capictors or electrolyte coming out, the caps are bad. Unless you are an electrician, you will need to replace the board to resolve this issue.
9. Check for power on speakers, ensure speakers are plugged into proper jack on sound card, in control panel, check to ensure volume is turned up loud enough. Check the device manager to ensure sound card drivers are properly installed and there are no issues with the device.
10. Not enough info to diagnose, change your subent to 255.0.0.0 or change the IP of you computer to 220.127.116.11.
Posted on May 01, 2009
I had a similar problem. I was able to print and scan for months and then all of a sudden could not scan anymore (from printer or through software interface). I then found out that the IP address for the scanner was not set properly. To fix this, goto control panel and scanner and cameras. Right click on the MFC7840W and select PROPERTIES. On the network setting tab, make sure that the IP address is the same as that on the MFC7840W.
Posted on Jul 13, 2009
Tips for a great answer:
Oct 26, 2017 | Microsoft Office Computers & Internet
Dec 01, 2010 | Microsoft Office Professional 2007 Upgrade...
Aug 25, 2010 | Microsoft Windows XP Professional for PC
Apr 01, 2010 | Microsoft Office Professional 2007 Full...
Mar 17, 2010 | Brother HL-2170W Laser Printer
Mar 09, 2010 | Brother HL-2170W Laser Printer
Nov 21, 2009 | Microsoft Office Word 2007 Upgrade:...
Sep 02, 2009 | Brother HL-2170W Laser Printer
Mar 19, 2017 | Brother HL-2170W Laser Printer
3,365 people viewed this question
Usually answered in minutes!