Question about Brother HL-2170W Laser Printer

1 Answer

HL-2170w won't print with Windows 7

I upgraded a Windows XP machine to Windows 7 and installed Office 2007. I had to back up and then wipe out the XP operating system and have not yet moved the files back to the Win7 system. The HL-2170w printer printed before the new OS was installed, but not after. It shows up as installed, it is the default printer, and is visible on the home network. The other computer on the network sees it, but cannot print to it either.

The print queue shows each job as Printing, but then as Error-Printing after about 45 seconds to a minute.

I attempted to update the driver, but this not only didn't work, it somehow disabled all of the USB ports. I had to reinstall Win7 again, but this time I left Office off until the printer works. I finally got the USB ports working, through multiple restarts and various configurations of PS/2 and USB keyboards and mice. The USB will still not recognize a thumb drive, however, and the shared permissions are being difficult, so I'm currently not able to restore the files from the XP system. At this point, I had to walk away from the job, and the current state of the system is essentially a fresh install of Win7 with a printer that is installed, but won't print, and a network drive that is shared, but unable to be accessed from the other system on the network.

Any advice is appreciated. Techno-jargon is fine, I'm A+ certified, I've just never worked with Win7 or this model of printer before. Thanks in advance.

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Top Expert:

    An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.


    An expert that got 20 achievements.


    An expert that got 10 achievements.

  • Brother Master
  • 76,848 Answers

Windows 7 will not work with earlier Windows versions of printers

Posted on Feb 28, 2017


5 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 105 Answers

SOURCE: brother network printer shows tcp/ip disabled

Download the software/driver package from Brother and do a clean install. You have to set it up first (best to do using LAN/wired connection initially).

Posted on Mar 04, 2009

  • 7 Answers

SOURCE: my Laser printer prints lines or streaks on every paper

The questions sound like they came out of a A+ exam.
You did not provide enough information to accurately troubleshoot your issues. The following solutions are my first assumptions based on what you've typed.

1. Clean the printer. Usually caused by dirty drum, toner cartridge, rollers. Could also be caused by faulty drum. More details to resolve better
2. Check printer for paper, check tray settings in printer defaults under printer and fax settings, if it is a special function in word such as a mailout, check printer tray settings under mailout. Also check to ensure proper paper size is specified in word.
3. When booting computer, press F8 BEFORE it gets to the Windows XP splash screen, then select "Safe mode" or "Enable VGA mode", log into windows and check your display settings for you graphics adapter. This can be found in the control panel. Try setting it to a lower resolution. Check to make sure you have the proper VGA drivers installed.
4. Floopy cable is most likely connected wrong, Open chasis and flip connector that connects to back of floppy disk drive.
5. Printers printing jibberish is usually caused by incorrect printer drivers being installed. Download printer drivers from manufacturer's website, uninstall old drivers and reinstall new drivers.
6. Lots of reasons for bad DVD burning. Uninstall/reinstall buring software. you can download a free dvd recording software from If that works, perhaps your current DVD Burning software is not compatible with Vista. May also be faulty media or drive.
7. Windows XP Installer probably doesn't have the drivers built in for your specific SATA controller. Determine the SATA chipset by looking at the card (if it is a card) or looking on the motherboard to determine the motherboard brand and model. go the the motherboards site to download newer drivers, copy to CD and during Windows XP CD boot, press F6 when prompted to specify SATA drivers from the CD. You will need to extract the drivers from a compressed state (if applicable) before burning to the CD
Failure to detect a drive can also be caused by faulty hard drive.
8. If the comptuer just reboots without warning, probable cause is bad capictors on motherboard. Open chasis and look at the cylinder towers on the motherboard. Check for tops that are beveled or seeping a thick substance. If you see beveled capictors or electrolyte coming out, the caps are bad. Unless you are an electrician, you will need to replace the board to resolve this issue.
9. Check for power on speakers, ensure speakers are plugged into proper jack on sound card, in control panel, check to ensure volume is turned up loud enough. Check the device manager to ensure sound card drivers are properly installed and there are no issues with the device.
10. Not enough info to diagnose, change your subent to or change the IP of you computer to

Posted on May 01, 2009

  • 1 Answer

SOURCE: can't scan with mfc-7840 w, has worked fine for

I had a similar problem. I was able to print and scan for months and then all of a sudden could not scan anymore (from printer or through software interface). I then found out that the IP address for the scanner was not set properly. To fix this, goto control panel and scanner and cameras. Right click on the MFC7840W and select PROPERTIES. On the network setting tab, make sure that the IP address is the same as that on the MFC7840W.

Posted on Jul 13, 2009

  • 1447 Answers

SOURCE: Just bought a new brother HL-2170W, installed the

it is problem your operating system or driver installation

Posted on Sep 07, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I am loading up a new Dell computer with Windows 7 Pro, I have the upgrade for Office 2007 ( that I purchased) but only have upgrades since office 95. How can I load Office 2007 upgrade on this new...

Is the disk-drive from the old computer attached as a "slave" disk-drive on the new computer?
If so, then the "upgrade" utility should find the "qualifying" files, and allow the "upgrade" to proceed.

Is Office 95 listed as a "qualifying" product for the Office 2007 upgrade?
If so, then insert the CD-ROM for Office 95 when running the Office 2007 installer.
Or, insert the CD-ROM for the Office 2000/XP/2003 upgrade when requested.

Dec 01, 2010 | Microsoft Office Professional 2007 Upgrade...

2 Answers

I got microsoft 2003 and i need to upgrade to 2007, Is that going to be a problem.

Are you talking Microsoft Office 2003 upgrading to Microsoft Office 2007.....if so that is a very easy upgrade but it is quite a different look and feel with the menus but there are programs taht you can install to help learn where the commands are. Let me know if this is what you need.

There is also Microsoft Office 2010 avaiable now.

If your talking Operating Systems. The upgrade for Microsoft XP Operating System is from XP to Vista or XP to Windows 7.

Aug 25, 2010 | Microsoft Windows XP Professional for PC

2 Answers

Is this product contains word, power point, excel and all

Microsoft Office Professional 2007 contains:

  • Microsoft Office Word 2007
  • Microsoft Office Excel 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Outlook 2007 with business contact manager
  • Microsoft Office Publisher 2007
  • Microsoft Office Access 2007
  • Apr 01, 2010 | Microsoft Office Professional 2007 Full...

    1 Answer

    How to clean brother HL-2170W drum (DR-360)

    reve the toner and drum from the machine, seperate the and put the toner aside. slide the tab back and forth about 20 times then blow in the slot. if you need to you can wipe the roller with a clean dry cloth.

    Mar 17, 2010 | Brother HL-2170W Laser Printer

    2 Answers

    I can't get the cartridge out of the Brother HL-2170W. I've looked at the instructions, and the troubleshooting stuff, but can not see how to fix it.

    Pull open the front door pull the drum/toner cartridge out press the green button on the left side of the drum and take the toner out of the drum install the new toner cart. and put back in the machine close the door print steven 818-888-0006

    Mar 09, 2010 | Brother HL-2170W Laser Printer

    1 Answer

    Lost cd-rom for brother HL-2170W. I need to connect a new laptop to the printer on my wireless network and can't figure out how to do it! It's running Windows XP Pro.

    Download the updated firmware, drivers and software for you printer from here (select 'ALL' as Type, and then select your OS and language, to see all downloads available in one page):
    Brother HL-2170W downloads Homepage

    Also download the manual and guides for your printer:
    Brother HL-2170W manuals

    And make sure you also look through the FAQs and Troubleshooting under 'Initial Setup' and 'Software' sections:
    Bother HL-2170W FAQs & troubleshooting

    Sep 02, 2009 | Brother HL-2170W Laser Printer

    1 Answer

    Cannot print to 2170W via wireless

    You need to hard coat your Ip for the printer.

    Aug 29, 2009 | Brother HL-2170W Laser Printer

    2 Answers

    Software prerequisite

    I don't believe so. You might need an older version of office installed on your pc though.

    Jul 17, 2008 | Computers & Internet

    Not finding what you are looking for?
    Brother HL-2170W Laser Printer Logo

    3,365 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Brother Office Equipment & Supplies Experts


    Level 3 Expert

    1362 Answers

    James Cagle
    James Cagle

    Level 2 Expert

    455 Answers


    Level 3 Expert

    379 Answers

    Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides