Loosing program on all three of my 311s all signals are good happens every other day.have to reset with front switch and then check switch to fix .switch dp34 is good. getting very tired of this. can you help?
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Re: loosing program on 311 receivers every other day
Hook them up to an active phone line and it will automatically update itself. if these units are on another houses account don't do the phone line thing and you'll just have to deal with it because you are already getting a good deal. you might consider upgrading to a 322 (dual reciever) it doesn't have that problem.
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Hi mendezjuanmy name is Mike Houston of DISH Network and I was going over your post thereare some steps I can give you to do through here. You will want to make surethe TV is set to channel three unless you are running through an input of theTV. The next thing you will want to do is unplug the receiver for 10 secondsand it will power up by itself and acquire the signal and download the programguide, after the guide downloads you will get your programming. I will leaveyou my e-mail if you have any further questions. Michael.firstname.lastname@example.org
When you get the message 836, found fewer satellites than previously detected, it usually indicates a problem with a component between the dish and receiver. Normally a tech needs to be sent out to find the problem and to fix it.
Depending on the number of receivers you have active on your account, you may have a loose cable to that receiver if other receivers are working okay. If you have a switch between the dish and receiver, a port on the switch may be bad. If this is occurring on all your receivers, you'll need to call Customer Service to setup a Tech visit.
Hi grady777I was reading over your post and there are some things you can do and I willhelp with the steps. The first thing you will want to do is make sure allconnections are hand tight from the back receiver to the wall, the receiverwill reacquire the signal and allow for the program guide to download and yourprogram should be playing. I will leave a link to help with these steps. http://www.dishnetwork.com/SupportSection/complete-sig-loss
This is an easy fix if you are the account holder or authorized user. Call Dish and ask them to reset it for you and they will send a signal to the receiver that resets it. However you may need to re-lock channels as it sometimes wipes the record clean. Thanks for using Fix Ya.
RG6 is the standard, as opposed to RG59 cable. The new cable would not cause the problem to start or continue.
Who was the tech who came out to your home? A Dish Network tech? And left the site with it still not working?
Resetting, unplugging the receiver, and having all those parts replaced... yeah that almost sums up everything that could be done with the exception of replacing the receiver itself.
It's rediculous that you have been dealing with this problem THAT long. Call Dish Network, give them a recap, and tell them your going to cancel and go with DirecTV if they don't fix the problem. Then speak to a supervisor if you get a rep that doesn't seem to care.
All else fails, go Direct. Better customer service, more HD.... that's what I have!
This is often due to a limited line of sight issue such as foilage growing into the signal pathway. Often it occurs when the wind blows and the foilage sways into the signal path. From behind the dish look out at the angle of elevation the dish is pointed and try to identify if there are any obstructions in the area. If you are unable to determine this yourself call for a service call and they will assist you with obtaining a better line of sight.
I hope that is helpful. Thanks for using Fix Ya.