Question about DISH Network 311 DTV Receiver

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Loosing program on 311 receivers every other day

Loosing program on all three of my 311s all signals are good happens every other day.have to reset with front switch and then check switch to fix .switch dp34 is good. getting very tired of this. can you help?

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A phoneline is not going to effect your programming at all, do you see an error message when this happens??

Posted on Aug 07, 2008

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Hook them up to an active phone line and it will automatically update itself. if these units are on another houses account don't do the phone line thing and you'll just have to deal with it because you are already getting a good deal. you might consider upgrading to a 322 (dual reciever) it doesn't have that problem.

Posted on Apr 29, 2008

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Hi mendezjuanmy name is Mike Houston of DISH Network and I was going over your post thereare some steps I can give you to do through here. You will want to make surethe TV is set to channel three unless you are running through an input of theTV. The next thing you will want to do is unplug the receiver for 10 secondsand it will power up by itself and acquire the signal and download the programguide, after the guide downloads you will get your programming. I will leaveyou my e-mail if you have any further questions. Michael.houston@dishnetwork.com

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My 311 is connected to a dish 100.2. It has worked fine for a while. A few days ago it lost signal. I ran a swith check and it said there was fewer satilites than normal. Well I checked out the dish and it...


firerun1,

When you get the message 836, found fewer satellites than previously detected, it usually indicates a problem with a component between the dish and receiver. Normally a tech needs to be sent out to find the problem and to fix it.

Depending on the number of receivers you have active on your account, you may have a loose cable to that receiver if other receivers are working okay. If you have a switch between the dish and receiver, a port on the switch may be bad. If this is occurring on all your receivers, you'll need to call Customer Service to setup a Tech visit.

I hope this helps.

Ray Calo
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Who was the tech who came out to your home? A Dish Network tech? And left the site with it still not working?

Resetting, unplugging the receiver, and having all those parts replaced... yeah that almost sums up everything that could be done with the exception of replacing the receiver itself.

It's rediculous that you have been dealing with this problem THAT long. Call Dish Network, give them a recap, and tell them your going to cancel and go with DirecTV if they don't fix the problem. Then speak to a supervisor if you get a rep that doesn't seem to care.

All else fails, go Direct. Better customer service, more HD.... that's what I have!

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