Question about Canon FAX-JX200

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VOICE MAIL AND FAX


Is it possible to get the JX200 to receive when both the fax and phone are on the same line and voice mail picks up? I've set receive settings to tel/fax and to answering machine(though it's voice mail and not an answering machine). Anyway I've been up all night trying to figure this out and may just have to get a separate fax line.

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The short answer is no. The JX200 will work with an answering machine because it "listens in" when the answering machine picks up a call. It can't "listen in" to voice mail, because the voice mail is handled by your phone service.

Posted on May 19, 2008

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We have just one phone line that handels both incoming calls and faxes. Is there a setup proceder for faxes that are not on a dedicated line. When people call in they get a fax sound and it does not go to...


Hi there!
Mfc-970mc has a built-in message center that you can use. Once you activate this setting the person who's calling you willnot hear the fax tone again. On this setting you will receive faxes and voice calls on the same phone line/ phone number.
Please open the manual and check pages 79-95 to set up the built-in message center of this fax machine.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_IntelliFax_870MC_MFC_970MC_EN_90.PDF
Please rate and hope this helps.

Mar 29, 2011 | Brother MFC-970MC Plain Paper Thermal Fax

2 Answers

Not receiving any incoming faxes


Is the phone line working? Do you have any devices connected to the phone line that pick up before the fax machine? Make sure the machine has paper and is set to FAX or AUTO. Is there a Memory Full error? Clear the memory (Setup > Memory Clear then press Start/Enter. Use the left and right arrows to select the items to remove. Press Start/Enter twice (second time to confirm the choice). Repeat until all memory is cleared that you wish to clear. Then press Stop to exit.)

If you are using the ANS/FAX mode and have an answering machine connected to the extension port, disconnect the anwering machine and switch to FAX or AUTO. Check if the machine receives faxes. Sometimes the extra device causes interference. Call the fax machine from a different phone number and see if you hear the fax tones.

Check that the Junk Fax barrier is off, if the incoming call is from a machine that is not listed in your speed dial database. If you have a distinctive ring, make sure that the Fax machine has learned the ring by pressing Setup go to DRPD. Choose Set and call the fax machine from another phone. The LCD will say Waiting Ring until it gets that call and then once the ring is learned will say END DRPD Setup

I hope these ideas help.

Cindy Wells
(If you have a phone company voice mail service, the faxes may end up stuck in that box. It depends on how many rings the fax is set to wait before picking up versus when the voice mail opens to take the call.)

Jul 16, 2010 | Samsung SF-515 Plain Paper Laser Fax

1 Answer

Fax call goes to voice mail not to fax machine


Press dataregistration,press arrow up or down untill RX settings is display press start,press arrows untill incomming ring is displayed press start,set to on,next the amount of rings will apear on screen,change it there to the amount of rings.

Jan 14, 2009 | Canon FAX-JX200

1 Answer

My boice mail picks up and I cannot receive faxes How can I fix this?


YOU NEED TO HAVE THE MACHINE ON FAX ONLY OR TAD WHICH STANDS FOR TELL ANSWERE DEVICE

Sep 13, 2008 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Canon Fax Phone


It sounds like Tel/Fax mode is not set, but that the machine is likely in Fax Only mode. The JX200 has four modes of fax receipt - Fax/Tel, Manual, Answering Machine, and Fax Only. The Fax/Tel mode, which you have indicated is your desire, is meant to let the fax machine automatically switch between fax and voice calls. Documents are received automatically, and the machine rings for voice calls.

Set the mode by pressing [Receive Mode/Resolution]. Every time you press [Receive Mode/Resolution], the mode changes cyclically. If you set Fax/Tel mode, you can control precisely how the fax handles incoming calls by adjusting the following settings:
• Adjust the time the fax takes to check whether a call is from a fax machine or a telephone (<RING START TIME> setting).
• Adjust the length of time the fax rings when the call is a voice call (<TEL RING TIME> setting).
• Set whether the fax switches to receive mode after the ring time set in <TEL RING TIME> has elapsed (<DEFAULT ACTION> setting).
1. Press [Menu].
2. Use arrows to select <DATA REGISTRATION>, then press [Start/Copy]. The LCD displays <USER SETTINGS>.
3. Use arrows to select <RX SETTINGS>, then press [Start/Copy]. The LCD displays <ECM RX>.
4. Use arrows to select <FAX/TEL AUTO SW>, then press [Start/Copy]. The LCD displays <RING START TIME>.
5. Press [Start/Copy]. The LCD displays <8SEC.>
6. Use the numeric buttons, or arrows to enter the time the fax waits before ringing when it receives a call, then press [Start/Copy] twice. (This is the time the machine spends checking for a fax signal before ringing for the call to be answered as a telephone call.)
7. Use the numeric buttons, or arrows to enter the time the fax rings while waiting for someone to pick up the Handset, then press [Start/Copy] twice. The LCD displays <RECEIVE>.
8. Use arrows to select <RECEIVE> or <DISCONNECT>, then press [Start/Copy]. This setting tells the fax what to do if the Handset is not picked up within the specified ring time set in step 6.
9. Press [Stop].
Setting ends and the fax returns to standby mode. The machine will now handle calls as indicated in the settings you input.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Aug 12, 2008 | Canon FAX-JX200

1 Answer

Just brought a Fax JX200 and am having great diffuclty working out a problem , problem being we also have a 2 phone dual handset and the problem is when the phone rings it goes straight to fax on all 3...


It sounds like Tel/Fax mode is not set, but that the machine is likely in Fax Only mode. The JX200 has four modes of fax receipt - Fax/Tel, Manual, Answering Machine, and Fax Only. The Fax/Tel mode, which you have indicated is your desire, is meant to let the fax machine automatically switch between fax and voice calls. Documents are received automatically, and the machine rings for voice calls.

Set the mode by pressing [Receive Mode/Resolution]. Every time you press [Receive Mode/Resolution], the mode changes cyclically. If you set Fax/Tel mode, you can control precisely how the fax handles incoming calls by adjusting the following settings:
• Adjust the time the fax takes to check whether a call is from a fax machine or a telephone (<RING START TIME> setting).
• Adjust the length of time the fax rings when the call is a voice call (<TEL RING TIME> setting).
• Set whether the fax switches to receive mode after the ring time set in <TEL RING TIME> has elapsed (<DEFAULT ACTION> setting).
1. Press [Menu].
2. Use arrows to select <DATA REGISTRATION>, then press [Start/Copy]. The LCD displays <USER SETTINGS>.
3. Use arrows to select <RX SETTINGS>, then press [Start/Copy]. The LCD displays <ECM RX>.
4. Use arrows to select <FAX/TEL AUTO SW>, then press [Start/Copy]. The LCD displays <RING START TIME>.
5. Press [Start/Copy]. The LCD displays <8SEC.>
6. Use the numeric buttons, or arrows to enter the time the fax waits before ringing when it receives a call, then press [Start/Copy] twice. (This is the time the machine spends checking for a fax signal before ringing for the call to be answered as a telephone call.)
7. Use the numeric buttons, or arrows to enter the time the fax rings while waiting for someone to pick up the Handset, then press [Start/Copy] twice. The LCD displays <RECEIVE>.
8. Use arrows to select <RECEIVE> or <DISCONNECT>, then press [Start/Copy]. This setting tells the fax what to do if the Handset is not picked up within the specified ring time set in step 6.
9. Press [Stop].
Setting ends and the fax returns to standby mode. The machine will now handle calls as indicated in the settings you input.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Aug 11, 2008 | Office Equipment & Supplies

1 Answer

Same fax and phone number


check the setting in the receive mode button. set it to fax

Mar 29, 2008 | Canon FAX-JX200

1 Answer

Same Number for Fax and Telephone


The fax is designed for use with an answering machine, the greeting for which must be no longer than 15 seconds. If voice mail in this case is referring to answering machine, be certain that the message is as indicated.

If you need further assistance, please post back. Otherwise, thank you for using and rating FixYa!

Mar 29, 2008 | Canon FAX-JX200

1 Answer

CANNOT RECEIVE A FAX


Slim1234,
          A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:

        If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.

   a. Voice mail active on the line - if voice mail and FAX-2820 are
       set to answer the line on the same number of rings, there's
       no way to know which will answer first.

   b. Voice mail active on line - if voice mail is set to answer in
       fewer rings than the FAX, then the FAX will always lose
       (but you'll have no problems Xmitting).

   c. Call Waiting active on the line - the call waiting "boop" will
       kill incoming FAXes (and outgoing FAXes too, but your
       personnel will retry the outging ones until they succeed
       and you may only hear complaints about incoming FAXes).

   d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
       Reset it to "FAX only" or "FAX/Tel" mode (depending on
       your office use of the FAX telephone line).
       How to do this: Menu/Set,0,1 <up/down to select mode>
                              press Menu/Set.
   NOTE: your LCD display tells you your receive mode:
       Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
       mode, and its 10:08 PM.

   e. You've set the FAX to RING DELAY - if so, the FAX
       must win. Setting ring delay to 00 tells the FAX to answer
       the line silently (an advantage for a busy MD's office).
       How to change this: Menu/Set,2,1,1
       Ref: FAX-2820 User's Guide p.4-2

   f. You dont have a shared (FAX/human) line set to
     "Easy Receive"; if someone answers the call and
      Easy Receive is off, then they need to press START on
      the fax machine front panel or dial *51 and hang up.
      How to change it: Menu/Set,2,1,3
      REF: Fax-2820 User's Guide p. 4-2

  g. You may be set up for "FAX storage."  In this mode, received
      FAXes will be stored (and printed) until you run out of
      memory (quickly done on a Brother FAX-2820), then you
      get nada (but sending FAXes still works).
      How to reset this: Menu/Set,2,5,1 <up/down>
      REF: Fax-2820 User's Guide p.6-2

  h. You may have set up FAX forwarding.  In this mode, sending
      FAXes will work fine, but all incoming FAXes willl be sent
      to another telephone number.
      How to turn it off: Menu/Set,2,5,1 <up/down>

      If this laundry list of (sending OK, Receiving dead) scenarios
 doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.

                                  Dave in tech support
                                  amityjones71@gmail.com
P.S.
      The above features may have been set remotely by a
   nefarious (or somewhat knowledgeable) individual - remember
   that a little knowledge is a dangerous thing (even for
   FAXes). See (extensive) remote programming instructions
   on p.6-6 of the User's Manual.

        To print out the caller ID list - and possibly find out the
   source of the remote programming:
   Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
    Start, <Caller ID report prints>, Stop/Exit
   Ref: Brother Fax-2820 User's Guide p.A-3

Dec 20, 2007 | Brother IntelliFax-2820 Laser Fax

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