Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Scanner locked how do i clear "scanner locked" on workcentre M20i?

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Check your green scanner lock which is under the scanner area right in that area where your copies comes out of the machine. This is the most common cause of the "scanner locked" condition. The lock gets accidentally engaged as it is located right where you reach in to get your copies.
If the lock is not the problem then you may have a scanner drive issue.
Good Luck and Thank You for using Fixya.

Posted on May 13, 2010

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SOURCE: Workcentre M20i Scanner Locked

I am not sure which switch you are talking about.
The machine has a power switch, and a scanner lock switch.
The scanner lock switch is located in the area where you take the copies out of the exit area, it is just above the knuckles of your hand. If you lean over look under the bottom of that scanner, there is a green sliding selector switch with a picture of a pad lock. Power off the machine, then move it to the unlock side. Then turn on the machine, see how it works ok.
Good luck.

Posted on Oct 23, 2009

SOURCE: Our Xerox workcentre m20i is

try to unzipp the scanner and try to clean the mirror of the scanner.

Posted on Mar 07, 2011

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I have Xerox M 20i .When ever I feed papers from ADf. Print is not coming normal.Some time it shrink the text,I checked the roller are fine.


The Xerox is a business machine and has a setting to reduce the size of scans by percentage.

Read the instruction manual to turn it off or play with the buttons.

WorkCentre M20/M20i Documentation - Xerox Support and Drivers

www.support.xerox.com/support/workcentre-m20-m20i/documentation/enus.html
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Nov 19, 2016 | Xerox Office Equipment & Supplies

1 Answer

Download xerox m20i scanner software


Go to Xerox.com and under drivers and downloads for the M20i , download firmware version 3.02.
And follow the instructions to put the new software onto your printer.

Jun 22, 2011 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Have a Xerox M20i Copier/Scanner/Fax. Display indicates "Scanner Locked" Cannot make copies nor fax out. Please help


If you look under the scan assembly you will see a yellow or green tab which locks the scan head. Try locking and unlocking it a few times then on the final unlock reboot your printer.

Jan 18, 2011 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Hi, I have a xerox workcentre which I cannot get to print or copy as the scanner seems to be locked and the only message showing is "scanner locked" does someone have a solution to get my printer...


Look underneath the scanner assembly, you will see a green or orange tab, this is the scan lock. Push it back and forth a few times, it may be stuck. Then reboot your printer.
Hope this helps.

Dec 29, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Scanner locked


Look where your copies come out and there is a switch on the top underside, (green on the M20i) and make sure it is in the unlocked position. You may need to wiggle the switch to fully unlock it. Mine was locked but I was able to re-engage flipping the switch several times.

Jun 01, 2010 | Xerox WorkCentre M15i Laser Printer

2 Answers

Display says Scanner locked


There is a green switch located under the scanner area of the machine. You will also see a diagram of locked and unlocked padlocks. Just slide the switch to the unlocked position. Hope this helps.

Apr 26, 2010 | Xerox WorkCentre M20i All-In-One Laser...

3 Answers

How to unlock my M20i scanner


Release the lock, down the scanner is a tiny plastic piece between the oupt tray (the place where the paper goes out) and the top of the scanner
Fosg2000, Rate me please

Mar 16, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Workcentre M20i Scanner Locked, I tried flipping the switch still doesn't work.


I am not sure which switch you are talking about.
The machine has a power switch, and a scanner lock switch.
The scanner lock switch is located in the area where you take the copies out of the exit area, it is just above the knuckles of your hand. If you lean over look under the bottom of that scanner, there is a green sliding selector switch with a picture of a pad lock. Power off the machine, then move it to the unlock side. Then turn on the machine, see how it works ok.
Good luck.

Sep 26, 2009 | Xerox WorkCentre M20i All-In-One Laser...

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