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Locksmiths install sentry safe batteries this way slide open the battery cover located just below the keypad. Insert a paper clip or pen point into the small hole in the cover. Push in while sliding cover to the right. Disconnect and remove the sentry safe battery holder Insert the 4-batteries as indicated. reconnect the connector and put back the battery holder. Slide the cover back in place.
How do I insert the batteries on my advanced electronic lock safe? On the newer model Fireproof Sentry Safesmy locksmith recommended me To install batteries,
turn the electronic lock case to the right and remove. Insert four new batteries as indicated, replace the electronic lock case and turn to the left to reassemble.
I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.