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Try going into the settings and changing the USB mode or look for a setting called MSC mode it will work out of the box with just about any MP3 player and any OS (W*ndows, Linux). MTP mode will work as long as you have WMP 10 or 11 installed. Firstly, I will try to explain MSC mode and MTP mode and what they mean.
MSC stands for Mass Storage Class. When your player is in this mode, the computer will see it the same way it would see a Thumb drive or flash drive, as a removable disk. It will assign the first available drive letter to your device, as well as one for the memory card (if it uses one and it is installed). This is probably the more popular of the 2 modes, and is a more "open source" type of standard. Most computers detect the player in this mode without a problem very well and right away.
MTP stands for Media Transfer Protocol. It is a Microsoft standard and is Microsoft's solution to connecting MP3 players and cameras to a w*ndow based Computer. MTP mode must be used in order to transfer ANY Digital Rights Management (DRM) protected content. MP3's downloaded form services like Rhapsody and Napster will only function in this MTP mode.
Most good MP3 players will have both of these modes at the users options.
You may be able to, if our player supports MTP mode. You will have to see if the mode can be changed from MSC mode to MPT. for a better explanation of these terms go to this tip posted here --
Solve your MP3 Player Connection Problem.
Many WMA's are DRM-protected - the DRM-protected tracks that you have loaded may not have transfer rights, even though they will play fine on a computer. The best bet is to download only songs that are in mp3 format. Another option, which is illegal, is to buy a DRM-stripper and strip your WMA's of the DRM-protection - but, it is illegal, costly, and time-consuming.
* You downloaded protected music on your Windows 98/98SE, Windows 2000, Windows XP computer using Windows Media Player 9. Music was purchased online or the music was ripped form your own audio CD with Copyright Protection turned ON. o You must use Windows XP and Windows Media Player 10 for online purchased songs. o You must turn OFF Copy Protection on your Windows Media Player 9 before ripping your audio CDs into WMA files * You downloaded protected music to your MP3 player using your Windows XP computer and Windows Media Player 10 with your player in USB mode. Music was downloaded from the internet, purchased or subscribed, or it was ripped from your own audio CD with Copyright protection turned ON. o You have to use your MW3836 in MTP mode.
-Tha Mp3 Doctor
Protect mode will kicking whenever a fault is detected.
Causes that can start protect mode are:
Electrostatic harges on internal circuits.
Leave the unit unplugged for power for one hour or so, this will allow discharge.
Bad speaker wiring. Check speaker wiring, try unplugging and plugging back, or start after removing one speaker at the time.
Internal fault. Internal
fault is the natural cause for protect mode. If all the above did not
work, then the problem is a blown component or an internal fault. In
this case the unit must be taken apart , tested and repaired by an
experienced person. If the unit is less than one year old, or if you
want to get service, call Sony at the phone number listed on the