Question about HP Photosmart 3210 Printer

2 Answers

Printer Won't Scan

When I push the scan button:

"No Scan Options. Refer to device documentation to troubleshoot"

is the message I get.

Why won't it scan??


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  • 12 more comments 
  • cmckz Apr 02, 2008

    I have an all-in-one C4280 and when I try to scan I get a message saying the usb isn't connected.



  • cj36 Apr 09, 2008

    My 3210xi won't scan.

    Message; "No scan options".



    I have made no attempts yet to resolve the problem.

  • gef414 Apr 12, 2008

    None yet

  • RebIra Apr 20, 2008

    "No scan options, refer to device documentation to troubleshoot" message

  • Anonymous Apr 20, 2008

    I have a mac and I can't get my printer/scanner to scan onto my computer

  • Anonymous Jun 15, 2008

    When I push the scan button:

    "No Scan Options. Refer to device documentation to troubleshoot"

    is the message I get.

    Why won't it scan?
    J5780 ALL-IN-ONE PRINTER


  • MINIBW Jun 18, 2008

    IT DOES NOT SCAN

  • Scottcfreden Aug 22, 2008

    hp instant share or film button won't scan down to the computer

  • Anonymous Sep 26, 2008

    cant use the scan function

  • Anonymous Oct 22, 2008

    MEE TOO

  • markpoydock Nov 26, 2008

    no scan options...refer to device documentations to troubleshoot

  • Anonymous Mar 28, 2009

    everytime i have the object i want to scan in place i push the scan button and at first it listed my scan options but now it only says documentation decice troubleshoot!

  • Jan Stenberg Apr 06, 2009

    I get a scanner won't initialize. I used to be able to scan to my MacBook Pro. Stopped working and won't start. I have uninstalled and reinstalled the software. Nothing works. 

  • Dora Sumner
    Dora Sumner Apr 10, 2009

    unable to scan after my nephew "cleaned out" my computer. How do I fix this?

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I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

Posted on Nov 25, 2008

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  • 323 Answers

5 Suggested Answers

  • 1 Answer

SOURCE: No scanning option in my HP office jet 5610 All in One

I had the same problem for months. I couldn't solve it but found a work around. Place the document to scan in the scanner.

Open MS Paint (Start/Programs/Accessories/Paint). Click on File in the menu bar, then from Scanner or Camera. It scans!

Posted on Aug 28, 2009

komguy
  • 2306 Answers

SOURCE: cannot use scan...when I put a document in the

You need to have it connected to a computer with the scan software running. The scan options are in the computer. It tells what type of document to scan, how to save it, JPG, PDF, etc. and where to send the scanned image.

Posted on Oct 09, 2009

  • 2 Answers

SOURCE: no scan options say refer to device documention to trouble shoot

Check whether the Digital Imaging Monitor is running .

If yes, good.

Now, please open HP Solution Center and setup the destination list .

Double click >> HP Solution Center >> settings >> scan settings and preferences >> scan to .. setup >>
Add all the entries from " available scan destinations " to "front panel destination list " >> click >> ok .
Now, try to scan from the front panel of the All-in-One .

Posted on Jul 26, 2008

professor_sc
  • 180 Answers

SOURCE: Scan problem with HP Officejet

This particular error message is in regards with the software of the printer. Its either your printer is not communicating with the computer software for scanning or your firewall is blocking the software. But before we proceed with any troubleshooting steps why don't you check if you have hp solution center or hp director in your computer. If you have any of this two softwares try to scan usig it. If it will have an error message try to send any feedbacks

Posted on Nov 28, 2008

  • 1 Answer

SOURCE: How to scan using a hp officejet 6500?

This outrageous. I buy a new HP Officejet 6500. It wiull not scan and I am asked to pay 20.00 to find out why.
Reggie Spencer

Posted on Nov 10, 2010

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2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

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Refer to device documentation to trouble shoot


you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

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Lost the scan ability from my printer.


I have this problem most times that I upgrade OSX. I remove the printer in system preferences, download the latest drivers from HP and then re-install. It's working better than ever now with Snow Leopard.

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My printer is evidently installed correctly, since I am able to print OK, but I cannot scan, I get an error message when I press start scan and OK - "no scan option", and refer to "device documentation"


on your computer go to hp solution center..
under that go to settings..
then scan button settings..
over there add all options to the right side..
then try..

Oct 22, 2009 | HP Officejet 6310 All-In-One InkJet...

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I can't manage to scan directly from the scanner


Hello
Have you installed full software from the CD that came with the printer?
if not do that first, do you mean that you cant push printer button and automatic scan to computer?

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No scan options say refer to device documention to trouble shoot


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

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I AM TRYING TO SCAN TO THE COMPUTER BUT I CAN'T THIS IS MY FIRST TIME THAT I USE THE SCANNER AND I DON'T HAVE THE MANUAL, COULD YOU PLEASE HELP ME


You need to have "Scan" on your printer.
Insert what you want scanned where you would photo-copy and push "scan". Follow your prompts on screen.

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I have an HP Photosmart 3110 All in One Printer. When I push the scan button it states No scan options refer to device documentation to troubleshoot. I have Hp digital imaging software on my computer. Do...


This may not be the solution for you, but it worked for me. I just shut down and restarted my printer a few times. It seems that if you leave it on all day and night, the printer gets stupid. If you restart a few times, it gets healthy again. It worked for me, and I had the same error message, and I just finished scanning 4 pages.

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