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My Samsung ER-4915 cash register is frozen, with the these showing on the display "PP 0.00". Can you help me unfreeze this machine? I already have an owners manual, but it does not address this problem.

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  • 12 more comments 
  • smid Mar 29, 2008

    smilemaker,

    I said my owners manual did not tell me how to reset the system, could you tell me how? That is my problem, the person I usually use to help with these things does not work on Saturdays and my store is open today and only going to get busier as the day goes on, it is a liquor store. Help me get going!
    smid.

  • smid Mar 29, 2008

    I still have not heard back from smilemaker, who told me to look at my owners manual. I do have one but it does not address the problem on how to reset or reboot my cash register. Please some one help?
    smid

  • smid Mar 29, 2008

    I did as you suggested, but I switched the key to the Program settings as my machine does not have a Service Mode setting. I then followed your instructions, but it is still locked up.
    smid

  • smid Mar 29, 2008

    I do not have a C button nor a control setting for the key to turn to.
    smid

  • smid Mar 29, 2008

    pauldonp,

    First of all yes it is a Samsung ER-4915 cash register. Your ideas are making more sense now, because I have had to do this before, and have always had to hold down some keys and unplug and replug in the cash register for it to reset. My problem is I was walked through the steps so fast I do not remember them and they are not in the manual. I tried the above steps, but it is still in the same position. any othe ideas?
    smid

  • smid Mar 29, 2008

    I have no off/on switch, the key can be turned to the off position, void, regular, x,z, or p for program position. When I have the switch in p I simply unplug from the electrical out let. My key pad is raised.
    smid

  • smid Mar 29, 2008

    Message comes right away, but does make a small little noise like machine is trying to reset. The message is pp 0.00 right away. the key pad is locked up nothing works.
    smid

  • smid Mar 29, 2008

    I put my ear close to machine and checked with key in every position, no sound. That little noise on seems to happen when the electricity is turned off and on.
    Keep trying, but I know this is hard, this manual is difficult to read, but it does not have any thing about trouble shooting in it, only programing.
    Thanks for you help
    smid

  • smid Mar 29, 2008

    just wanted to let you know my manual does not tell me how to reset.

  • smid Mar 29, 2008

    We are very close. Yea! Yea! I did find a paper jam, I never thought of that. I cleared it out and did the steps above. The machine came back on and moved the paper forward on the rolls. I waited for a beep then turned key to regular, now the display says CLOSEd. All caps execpt the last letter.
    Where do we go from here?
    smid

  • smid Mar 29, 2008

    I did as you asked removed ribbon with Key in P position, then unplugged registar and turned it back on. The machine moved where the ribbon is, X,Z, and P all say 0.00 on display, but Void and Regular say CLOSEd.
    smid

  • smid Mar 29, 2008

    Yes the number keys work, but when i hit one of the other keys the machine buzzes just like it does in normal operation when we have not hit the right key.

  • smid Mar 29, 2008

    pauldonp,
    Thanks!! It looks like all systems are working now, the abc or d key I had never even used before. You solved my problem.
    Thanks for all your hard work.
    smd

  • smid Mar 29, 2008

    Every thing is working great.
    Thanks.
    smid

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Switch the key to the Service Mode - hold down the 00 key and unplug and replug in the machine while continuing to hold it down. this will reset the RAM
that should reset it for you ok let me know how you get on ok

Posted on Mar 29, 2008

  • 20 more comments 
  • paul proctor Mar 29, 2008

    ok ill have another look again for you ill get back to you in few minutes ok

  • paul proctor Mar 29, 2008

    are you sure its samsung er 4915 please check as the way to reset is listed as the way i first told you but ill have a look again and see if their is a different way.
    Also what other options on your key are their

  • paul proctor Mar 29, 2008

    Turn the key to P
    Turn the cash register off
    Turn it back on whilst holding down the SUBTOTAL key

    Turn the key back to R and give it a test.

    Please let me know if you get sorted or if it doesn't fix the problem.
    Here can you try this way for me then get back to me ok

  • paul proctor Mar 29, 2008

    Do you have a p setting on the key not c

  • paul proctor Mar 29, 2008

    Turn key to P
    Turn cash register off
    Turn back on whilst holding SUBTOTAL key down keep pressed down untill till comes on this should now have reset the till.
    Let me know if this works it should do but let me know ok

  • paul proctor Mar 29, 2008

    After trying my last comment with the SUBTOTAL key what happens when you switch back on?
    Is their an on/off switch on the till or did you just switch it off at plug then back on.
    If your is the one with an on/off switch on it try it using this if not let me know ok.
    Is yours the one with the raised keypad or is it flat?

  • paul proctor Mar 29, 2008

    Sorry forgot to mention this do you know when you switch it off at mains then back on does the message come up strait away or does it take some time to come on.
    Also check for me if the display shows anything else before the error message you get let me know ok
    Also when it comes on does any of the keys change the display or is it like the keypad is not working?
    the message pp 0.00 is that correct its not php o.oo let me know thanks

  • paul proctor Mar 29, 2008

    Ok thanks so what happens when key is at p then switch off then back on holding SUBTOTAL down till the till comes on do you get the message strait away or does it take a while?
    Also do any of the keys work on the till or is it like they are not working?

  • paul proctor Mar 29, 2008

    Hi you know the key does turning it to another place like x z p or other settings does this change the display message at all?

    Can i also double check you turned it on and off with the key in p position and holding down SUBTOTAL till the till comes back on

  • paul proctor Mar 29, 2008

    ok thanks for info read through the message before this one just to double check everything for me as its difficult from my end cus its not in front of me so im going on what you tell me so i just make sure that i got everything right, it just narrows the possible cause down for me ok.
    I will help you the best i can but i just need to rule certain problems it could be out so it might take a while to figure it out but ill do the best i can for you ok.

    Also do any of the other experts who replied to this problem have any ideas of their own that could help me narrow the problem down a bit.

    The problem my end is im going on something that i worked on ages ago so im looking things up to refresh my memory ok so try not to get wound up when i keep asking similar questions.

    Its like you telling me how to repair something from your end its not easy i guess you can understand that though ok
    just give me few minutes then ill get back to you ok

  • paul proctor Mar 29, 2008

    Can you check for me if it has a constant buzzing sound its only quiet so you might need to put your head close to the till to listen let me know ok

  • paul proctor Mar 29, 2008

    Thanks for the info no buzzing sound tells us their no problem with the circuitry or the receipt side of things.

    As for the manual you are right it dont give any help at all for this error your having.
    Does the manual tell you how to reset or not as i dont have the full document i just wanted to check the correct procedure for reseting as i got the 2 different ways witch you have tried both.
    If it does tell you then let me know
    ill get back to you in few minutes and see what i can find out for you ok

  • paul proctor Mar 29, 2008

    just letting you know im still here so you dont think ive give up on you ok just bare with me for few minutes ok

  • paul proctor Mar 29, 2008

    PP indicates a paper jam or Ribbon-foul up! First, you need to clear the cause, then you need to do a reinitialization;

    Turn
    the ECR off, turn the Key stamped with a "P" to the "P" (program) pos'n
    (clockwise to the 5 O'clock pos'n), hold down the "sub-total" key, plug
    the machine in and continue to depress the "sub-total" key until the
    printer-unit finishes cycling and the ECR "beeps!" Immediately turn the
    key (counter-clockwise) back to the "REG" pos'n.

    hi i know you all ready tried this but this way slightly different ok .
    But make sure you keep button SUBTOTAL pressed down untill it bleeps then make sure you turn the key backwards to reg position.
    Let me know the outcome of this hopefully were getting close to the problem now, i hope

  • paul proctor Mar 29, 2008

    Also could you tell me if their is a till roll in the till

  • paul proctor Mar 29, 2008

    Ok bare with me ok few minutes

  • paul proctor Mar 29, 2008

    Turn key to P position
    Remove ribbon from till
    Turn off till, and turn back on.
    let me know out come ok

  • paul proctor Mar 29, 2008

    hi on the positions that say 0.00 do any other keys work.
    Whilst waiting for reply ill have another look for you.
    At least were getting their slowly

  • paul proctor Mar 29, 2008

    Closed means that the tills closed and waiting for some one to log in have you tried pressing a b c or d in top right corner. let me know the out come ok

  • paul proctor Mar 29, 2008

    Just try signing in as you normally would then let me know ok

  • paul proctor Mar 29, 2008

    no worrys mate but please remember to rate fixya glad to help you.
    I told you wed get their in the end.

  • paul proctor Mar 30, 2008

    Cheers mate thanks alot glad its sorted, remember the site next time you need help.
    Thanks again for rating
    bye

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My understanding is that this machine needs to have the C button pressed multiple times, with the key set to control.

Posted on Mar 29, 2008

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Hello smid ,

Have u tried resetting the system using your manual ??

Posted on Mar 29, 2008

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