Question about Toshiba SD-3980 DVD Player

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Toshiba DVD SD-3980SU2 or SC2 player loads every disc as "bad disc"

My Toshiba DVD SD-3980SU2 or SC2 player is calling every disc I put in.. a BAD Disc and will not play them. This just started yesterday. Please help... or advise.

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  • 6 more comments 
  • Rich22049 Apr 01, 2008

    Calls every disc a bad disk

  • Anonymous Apr 27, 2008

    The same thing has just happened to ours.

  • soybomb70 Jun 04, 2008

    mine does the same thing. i haven't been able to figure it out yet. help!

  • ddoherty12 Jul 20, 2008

    Every disc I load tells me it is a bad disc....I purchased a "cleaning" disc but it will not even allow that disc to work....help.

  • Anonymous Aug 28, 2008

    My player is doing the same think + the drawer often won't open either. what's the 1-800 Toshiba number? I likely won't be buying another Toshiba.

  • cimason100 Nov 24, 2008

    Every DVD comes up as a "bad disc" on my Toshiba DVD - what can I do to fix it?

  • Abigail Wooldridge Jan 25, 2009

    Does it work to unplug the unit for 3 minutes (like the call center suggests)? Will the people at Toshiba follow through with repairing this "bad disc" message, which everyone has to face as an owner of the SD-3980 DVD player? Anyone had success yet? TOSIBA'S CONTACT INFORMATION: Hours of operation, repair/product dept., are; Mon - Fri > 8AM - 7PM (CST) Email: customer_support@tacp.com

  • stephenb842 Apr 14, 2009

    Defective junk acknowledged by the manufacturer. Toshiba will replace it IF AND ONLY IF the model number ends in SU2. If yours ends in only SU, like mine, no replacement is available. Instead, you can pay to have Toshiba service a defective product. No thanks. Instead, I will choose to never buy Toshiba again and tell everyone willing to listen that Toshiba will manufacture a defective product and not stand by it.

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Toshiba says:
Information for Owners of Toshiba SD-3980 and SD-K750 DVD Players Toshiba DVD SD-3980SU2 or SC2  player loads every  - spacer.gif To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update. This is not a safety issue.
Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that certain DVD players bearing the model numbers SD-3980 and SD-K750 may at some point in their life stop playing discs due to a component part failure. In such case, the error message "bad" will be shown on the unit's display. Affected units will have "SU2" at the end of the model name (e.g., SD-3980-SU2), which can be found on the back of the unit.
If you own either of these models and experience the issue described above, please contact Toshiba Customer Solutions at 1-800-631-3811 for information on how to obtain a replacement unit.

Posted on Jan 18, 2009

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Hey, just read a Toshiba announcement about this subject and it is a piece problem so you shoul contact the 1-800 number for a possible replacement of the unit. good luck

Posted on Aug 03, 2008

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