We have a desktop pc with a cable broadband modem connected to it (Virgin Media) my son wanted a wireless router so that he could get his wii connected to the internet and also he is hoping !! to a get a laptop soon and connect this also. We have wired up everything as told but keep getting to a certain point that it will not let us pass. It just keeps saying check the cables are all fully pushed in so we cannot activate the router. Any ideas? As you can tell from my description I do not really know how computers work that well but I can follow instructions well. Thanks.
An expert who has achieved level 2 by getting 100 points
An expert who has answered 20 questions.
An expert that has over 10 points.
An expert whose answer got voted for 2 times.
Re: Cannot finish connecting
Best thing you do is check again the UTP and the RJ 45 jack tip to tip check the color coding of the wire the best coding is from the right brown and white wbrown ,green and white w/blue ,blue and white w/green ,orange and white w/orange then do this to the other side same coding and start to configure it again ....
hope this solution help your problem .. please rate this solution ..... Thanks
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hey, connect a network (straight through cable) from the blue socket on the modem to the WAN socket on your router (This socket will be split away from the other 4 on the router), then turn on your router 1st then modem.
Well the best router for your connection type would be WNR2000. Even Virgin media recommend this router for their 20 and 50 Meg connection. I am pretty confident that this router will meet your requirement with this ISP connection.
If you can connect directly to your virgin Media Broadband and get internet then your laptop and broadband router is fine.
The wireless router appears not to have a DNS entry and you will need to add that manually.
I suggest that you connect directly to the Broadband modem, be sure you can get onto the internet. Once you have confirmed you can get onto the internet you need to get the dns information from your Broadband modem for later.
once connected directly to the broadband modem, click start>run> then type "CMD" then click open. you will get a prompt type the following and record the DNS Server ip addresses.
"ipconfig /all" then hit enter this will display your ipaddress information but mostly you need the DNS server ip addresses.
once you have recorded them rerun the install, but this time instead of at the end of the install where it shows the Wireless router information you can modify or change it and add the DNS server entries.
Also by default most wireless routers ip address is 192.168.1.1 and you can type that from a internet explorer and change it from there as well. I believe it's no ID or user name and the password is admin.
If you are connected straight from the modem, your router will not have internet access, only if your modem is connected to the router you will be able to go online wireless. connect your modem to the router nad router to the desktop, so that you can access both wired and wireless connection
Hi fozzy211 - Please don't rate this 'til were finished. You've got two things going on. You said it's telling you to check the cables and then you say it's saying the router isn't from Verizon. Is it both? Are the cables hooked up correctly to your knowledge? We can fool Verizon's system. Let me know if you actually have two problems. For now I would only hook up one pc via wired until it's working. I'll await your response. Thanks.
The first step to try is to reboot both the router and the cable/DSL modem.
Turn off your computer, and unplug the router and the modem from the mains. Wait one full minute, then plug the modem back in. Wait until the lights stop blinking (until it indicates a steady connection). Once that is complete, plug the router back in, and wait until it also stops blinking. Once the router and modem are both back on, then turn your computer back on and check to see if you have a connection.
If that doesn't work, then take the router out of the picture -- plug a computer directly into the ethernet port on the modem. You should definitely have an Internet connection at that point. If it works, the problem is in the router. If it doesn't, you'll need to call Virgin Media's help desk for assistance.