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Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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The issue occurs only under limited environmental and use conditions that are not typical for most end users, so Pioneer anticipates that most users will not be affected. If you are not experiencing any issues currently, there is no need to take immediate action.The service issue does not pose any health or safety risk. Pioneer is aware of a potential issue with the above drives’ CD (not DVD) read/write capability. Under certain environmental and heavy use conditions, the above drives may become unable to read or write to CDs. To address this issue, for any of the above model drives that become unable to read and/or write to CDs, Pioneer will provide a replacement unit (which may be a newer model number) at no extra charge, shipping prepaid, subject to the terms and conditions of Pioneer’s standard limited warranty(excluding duration). Again, we anticipate that most drives will not be affected. However, if your DVR-1810, DVR-2810, DVR-X122, DVR-112D, DVR-112DBK, or DVR-112DSV drive becomes unable to read or write to CDs, please contact Pioneer Customer Service by one of the following methods: Complete an online replacement request form and submit it online. Once your model and serial number are validated, you will print out the completed form to mail along with the affected drive. This online form is for United States customers only. For Canadian residents, please contact Pioneer Electronics of Canada customer service directly at 877-283-5901.