Question about Sony RDR-HX825 DVD Recorder/HDD Recorder

4 Answers

Disk Tray I have Sony RDR HX710 dvd Recorder. Does anybody know ho to open disk tray without having power on? Hello, Very often, I can't open the tray of my Sony RDR-HX825; I have to do the way it's written in the manual, : (unplung the cord, then replug it while depressing the eject button !!!) but it takes a long time; it does'nt work each time, and more, after that the Error message C31:00 is displayed on the screen. I can't ask my wife or children to follow this process in order to read a DVD. I will be glad to know how it's possible to resolve this issue. Regards mouspi

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  • mouspi Mar 29, 2008

    Thank you Hollyecho, but there isn't a tiny hole under the tray on the front side; I saw on the net that you have to take off the cover of the RDR to reach this hole !!!

    Regards

    Mouspi

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4 Answers

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  1. Ensure the child lock feature is disabled.
  2. IMPORTANT: If necessary, consult the instruction manual for specific steps about how to disable the child lock feature.
  3. Attempt to open the disc tray.
  4. If the issue is not resolved, turn off the DVD player.
  5. Unplug the power cord from the electrical outlet for 30 seconds.
  6. Plug the power cord back into the electrical outlet.
  7. Attempt to open the disc tray.
  8. If the disc tray still does not open, simultaneously press the POWER+STOP+EJECT buttons; this will sometimes cause the disc tray to open.
If the issue is still unresolved, service may be required. The Sony® eService Web site at http://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.

see this
Sergio

Posted on Mar 29, 2008

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There should be a small hole around the tray that you can stick a paper clip into to open the tray. The error on the other hand would be a cleaning error problem I believe and you can try cleaning the laser with either a soft cloth or a dvd cleaner. good luck with this

Posted on Mar 29, 2008

  • Benjamin Patri
    Benjamin Patri Mar 29, 2008

    you can try contacting sony about this problem at 800-488-7669.

    Unfortunately the only other way to open the tray is by opening the casing and turning the gears to release the tray

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Hi,

See if there is a little pin hole in the face plate or bezel of your dvd player... stick a paper clip in it and it will release your DVD tray and you can get your DVD out.


Goodluck,
Please don't forget to rate the solution.

Posted on Mar 29, 2008

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Using a straighted paper clip *I use a pretty cake tester* - insert it in the tiny small hole just under the tray. When you push, it will manually push the tray open.

Good Luck.

Posted on Mar 29, 2008

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