When faxing, there is no dial tone? Have checked

These errors are usually related to interference, static, or noise on your phone line. Here are some steps to troubleshoot and resolve the issue:

Check for a dial tone:
1. Press the Hook button on your Brother Intellifax 2820 and listen for a dial tone.
If there is no dial tone, press Hook again and proceed to step 2.
If there is a dial tone, press Hook again and move to step 4.

2. Verify telephone cord/line connection:
Ensure that your telephone cord/line is correctly connected to the port labeled LINE on your machine (located on the lower left side).
If the cord is already in the LINE port, proceed to step 3.
If it's connected to EXT, remove it from there and connect it to the LINE port.
Press Hook and check for a dial tone.
If still no dial tone, proceed to step 3.
If there's a dial tone now, move to step 4.

3. Test with a known working telephone:
Disconnect the telephone cord/line from the LINE port on your machine.
Connect it to a known working telephone and test for a dial tone.
If there's no dial tone, the issue is related to the telephone line or wall jack. Contact your telephone service provider.
If there's a dial tone, reconnect the cord/line to the LINE port on your machine.
Press Hook and check for a dial tone.
If still no dial tone, consider warranty and service options.
If there's a dial tone, proceed to step 4.

4. Remove splitters or other devices:
Check if you have any splitters, commshare devices, credit card machines, or power strips connected to your machine or the telephone wall jack.
If yes, remove them for testing purposes.
After removing any devices, continue to step 5.

5. Adjust Compatibility settings:
Press Menu/Set.
Navigate to Miscellaneous > Compatibility.
Choose Basic (for VoIP).
Press Menu/Set and then Stop/Exit.

6. Send a fax:
Insert the document face down in the Automatic Document Feeder (ADF).
Adjust paper guides to fit the width of your document.
Enter the fax number using the dial pad.
Press Fax Start.

Remember that testing the Brother machine on a different, known-working telephone line can help determine if the issue is related to the machine or the telephone line. If the problem persists, consider contacting Brother Customer Service for further assistance.

If you feel the need to seek another machine, assess the features you need and your budget. Here are possibilities: here are some reputable brands and their models to consider:

Epson WorkForce WF-2750DWF:
This all-in-one printer and fax machine offers economical ink usage and a convenient LCD screen.
Features: Print, copy, scan, and fax.
Scan resolution: 1200 x 2400 dpi.
Dimensions: 16.73 x 14.17 x 9.06 inches.
Weight: 14.55 lb.
It's a budget-friendly choice for home and office use.

Brother MFC-L6800DWT:
A high-speed monochrome laser fax machine with additional features like printing and scanning.
Ideal for small offices.
Check out its performance and ease of setup.

Canon TR8620:
A multifunctional all-in-one printer, copier, and fax machine.
Offers versatility and functionality for various tasks.
Consider it if you need a reliable fax solution

try connecting line 2 to a simple phone and chk for dial tone.

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Dear
Connect the telephone line to the LINE socket of the fax machine and a telephone receiver unit to the EXT socket of the fax machine.

To send a fax, put the document on the platen glass (face downward) or face upward in case of ADF.
press on hook dial, (here the dial tone on machines speaker)
dial the fax no. ( wait for call connection and here the fax Rx. tone)
press START.

To receive a fax two procedure can made, manual- lift a hand set of telephone receiver on incoming ring, here the TX tone(periodical beep tone) press * 9 * of the telephone receiver. In auto mode go to fax setup select ans. to ring or auto fax etc. to activate atuo reveive of fax.

Hope this may helpful.
Thanks.

Check your phone line by plugging a spare hanset into the wall socket (Incoming line) and listening for a dial tone on this. No dial tone - faulty line connection.
Also check you have plugged in to the correct socket on the back of your fax.

Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

• If you are using speed dial to dial the fax number, the HP Officejet
might be dialing too fast or too soon. To solve this problem, try one
of the following:
– Try manually dialing the fax number from the HP Officejet front
panel, or from an attached phone. For information, see send a
fax using monitor dialing on page 43 or send a fax manually
from a telephone on page 43.
– Re-create the speed dial setting and insert some pauses. For
information, see create individual speed-dial entries on
page 56.
• If your telephone line has a PBX system, make sure you are dialing
the number for an outside line before dialing the fax number.
• The receiving fax machine might be having problems. To check this,
try calling the fax number from a telephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax might not be turned
on or connected, or a voice mail service could be interfering with
the recipient’s phone line.
http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

is your line provider ok.connect your line to ordinary phone to check if there is really a dial tone from the line provider.if there is a dial tone please let the analog board be cheked by a technician near you

I am reading 2 different things into this post, so if I am of base let me know exactly what is happening.
If you are getting an off the hook message on the machine display, there is an actuator on the cover where the phone is on the machine that is for some reason not being actuated. The cover poped off a little, the actuator broke. But it is not turnign on a switch that tells the machine the phone is connected and on the hook.
Now if you are simply not getting a dial tone. What happens when you plug a phone into that jack? Do you then get a dial tone? If you get a dial tone on the phone and not the machine, then try connecting the phone into the cord of the fax machine to eliminate the phone line itself. If you do that, and you still have no dial tone on the fax machine only. The modem on the fax machine has failed and would need to be replaced.
I suspect a phone line issue, but unsure if you have checked that as of yet.